Missing purchase

JaySv408 · May 28, 2016

Last night I bought 1,100 COD points which is $9.99 for Call Of Duty Blacks Op 3 and I didn't get the purchase so I made one more for the same amount and got it. This moring I made one more purchase of $2.99 and I got it as well but I am still missing my
first purchase.

:)

Omnisentry · May 28, 2016

Missing Purchase

I expect it's the same as the other threads:

forums.xbox.com/.../2068445.aspx

forums.xbox.com/.../2069881.aspx

It broke, and they don't even remember it exists.

AndreTheNerd76 · May 28, 2016

Missing Purchases

I made several purchases for Pinball FX2 on my first xbox one. When I

upgraded to the one S, none of my purchased tables are showing on the

one S. I emailed Zen, and they said it is a Microsoft issue. When I

select a pack and choose "manage game", the info says "this product is

installed", but the tables are still not available to play. Can anyone help?

JaySv408 · May 28, 2016

I reset my console and everything its been 9 hours already and I got 2 of my purchase but not my 3rd one and they were all the same for the same game and account.

DarthRaitu · Nov 2, 2018

Hey JaySv408

You're not alone in this issue - a lot of members are having the same problem with COD points. Activision did have an issue but it's apparently fixed now so I assume they are working their way through crediting the points to accounts that have been purchased
while their system has had issues. If you still don't receive the points on Monday, then I would check your bank to ensure the funds have left your account, and then contact Activision for an update.

DarthRaitu

Hey JaySv408

You're not alone in this issue - a lot of members are having the same problem with COD points. Activision did have an issue but it's apparently fixed now so I assume they are working their way through crediting the points to accounts that have been purchased
while their system has had issues. If you still don't receive the points on Monday, then I would check your bank to ensure the funds have left your account, and then contact Activision for an update.

JaySv408

I reset my console and everything its been 9 hours already and I got 2 of my purchase but not my 3rd one and they were all the same for the same game and account.

EggsBoxJuan

Pretty much yes. You only ever own a license to use digital games and that license can be revoked for numerous reasons. You could try requesting a refund due to the circumstances but exactly how that would pan out I don't know.

Mister Cazador

Hi there uglahhhh, thanks for reaching out and we're sorry to hear about the frustrating experience.

However, for a billing issue of this nature you'll need to reach back out to
Chat or Phone support as we're afraid these types of issues are not handled via the forums.

Legends Future

Microsoft doesn't give refunds, better watch out for your nephew next time and keep the contoller out of reach

Missing purchase