Missing promotional code for three months free Groove

ManmadeMist9483 · May 26, 2017

I have not received my code for three months free on Groove.

I've just spent an hour on chat and they still have not resolved this, and they have told me to come here.

I'm due to be billed shortly so I would like to resolve this as soon as possible.

Please can someone help?

:)

Olympic Raptor · May 26, 2017

I need my 3 months of Groove

1 subscribed to Groove last month for one free month in order to receive the three free months during the promotional event. My free month has already ended, but no code with the three free months has been sent yet. I was redirected here from a Microsoft/Groove
tech who said the team associated with this issue would verify my account and resend the code.

Peaceful Lives · May 26, 2017

Never Received Free Three Months of Groove Code

I subscribed to Groove last month for one free month in order to receive the three free months during the promotional event. My free month has already ended, but no code with the three free months has been sent yet. I was redirected here from a Microsoft/Groove
tech who said the team associated with this issue would verify my account and resend the code.

Mister Maka · May 29, 2017

Hey there!

Apologies for any frustration or confusion. When you get a chance please check your Xbox Live messages for communication on this. If you have any other Xbox support questions, please let us know in a new thread. We're happy to help!

Mister Maka

Hey there!

Apologies for any frustration or confusion. When you get a chance please check your Xbox Live messages for communication on this. If you have any other Xbox support questions, please let us know in a new thread. We're happy to help!

Steph_Corner

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

Miss Bijoux

Hey Bluenote Smiley -

Couple clarification questions so we can look into things further.

When did you purchase the subscription?
Was it via the Xbox One dashboard or via email?

If you can provide us with that information that would be helpful. Thanks!

Miss Bijoux

Hey iMasterLee -

Just to clarify, did you purchase a month of Groove with a credit card or did you redeem a prepaid one month Groove code? If you purchased a month, your best bet would be to reach out to
Groove Support via their Support page.The 'Contact Us' options can be found near the bottom of that page.

If you redeemed a prepaid one month Groove code, unfortunately you will not qualify for this promotion. Per the

Groove promotional page, in order to qualify for the 3 complimentary months of Groove, you had to have purchased one month at $9.99.

Let us know if you have additional questions.

Steph_Corner

The music groove promotion was only avaliable for first time user here is a link to check to see if it is the same promotion that you had. Sometime you just have to read the fine print to see what youre signing up for

https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center

Missing promotional code for three months free Groove