Missing Promotion

JamesIsLost · Nov 7, 2016

Signed up last month for the

https://www.microsoft.com/en-us/groove/anniversary

(extra month free)

still have not received my promotion code for the second month.

:)

TotaledPigeon54 · Nov 7, 2016

missing promotion

I had ordered xbox one with a bundle . It was supposed to come with a $60.00 Microsoft gift code and still never received this. Have checked all e-mails junk and spam.I like to have it this since it was purchased.

Mister Quimby · Nov 7, 2016

missing promotion

Hey there TotaledPigeon54!

Sorry to hear that you have not received your code yet! Just to clarify, if you purchased your bundle through the Microsoft Online Store, you will need to reach out to

Microsoft Store Support for further assistance. If you purchased your console through a different retailer, you will need to reach out to the original purchase retailer for further assistance. Thanks for understanding!

Mister Mascot · Nov 8, 2016

Hey there JamesIsLost,

These codes are delivered within the 1st month of the Groove Subscription and it can take up until the end of the first month to show up. If you're not seeing the code by the time the first month has passed, please create a new thread, we'll be happy to
take a closer look!

ngocphi

No if you missed a sale or promotion you missed it

Allebas

You missed out on the promotion if you want it now you have to pay $14.99. I believe the promotion ended at Midnight. Sorry you missed out on it.

Mister Beep

Hey there,

Thanks for posting! Just a heads up, we work from oldest to newest so an instant response from the forums team is not a guarantee. After reaching out to the appropriate teams, there is another wave of codes going out soon. If you do not receive a code by
Monday, 11/20, please post back here to let us know!

SurgicalMedusa

anyone know how long it takes to get a reply from SUPPORT???

Ambassador Kingz

I'm not sure which promotion your missing based on your post but I assume its the GTA bucks. Based on the Microsoft Store page, "After pre-ordering your copy of Red Dead Redemption 2 through the Microsoft Store, this
GTA$2,000,000 bonus will be delivered to your Xbox message center in 7-10 days."

If you've never received the message I'd recommend reaching out to official support here: https://support.xbox.com/en-US/contact-us#5:0:6

If an automated assistant pops up click no thanks and scroll to the bottom. Then be sure to click on either "Chat with Xbox Support" or "Request a Call" to reach someone at official support.

Missing Promotion