Missing promo points

Scoobydiesel · Dec 13, 2016

I made a post after buying my Xbox One S(first one, upgrade from day one X1) from the Microsoft Store around black friday, they had a promo that you would receive 50,000 reward points.

My first post was 19 days ago( Can be found here ) and was told to post again after 15 days as thats typically when the points should appear on my account.
15+ days later and no points still.

Not to mention I never received my 25$ gift card from the Microsoft store but Im guessing thats a whole other issue.

Thanks.

:)

Smwutches · Dec 13, 2016

Missing Promo Points

For Rewards program issues, you'll need to post here -
forums.xbox.com/.../29.aspx

Errked · Dec 13, 2016

Missing Promo Points

I became part of the rewards team, then purchased Xbox live gold(200p reward for upgrading), my first Xbox market place purchase (100p reward) and I purchased the Black Ops2 map pack which also was suppose to have 100p reward. I have only received 100p total.
Missing 300p. Thanks for your help!

Jay

XBLRewards8 · Dec 14, 2016

Hello Scoobydiesel,

The Credits are currently pending in your account, and should be deposited in our end of month deposit. Unfortunately, as you suspected, we have no visibility in MicrosoftStore.com operations, and you would have to follow up with their support contacts at:

Microsoft Store Sales and Customer Support at 1-877-696-7786

or

https://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/

Regarding why you have not received your gift card.

XBLRewards8

Hello Scoobydiesel,

The Credits are currently pending in your account, and should be deposited in our end of month deposit. Unfortunately, as you suspected, we have no visibility in MicrosoftStore.com operations, and you would have to follow up with their support contacts at:

Microsoft Store Sales and Customer Support at 1-877-696-7786

or

https://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/

Regarding why you have not received your gift card.

Smwutches

For Rewards program issues, you'll need to post here -
forums.xbox.com/.../29.aspx

Mister Gwyther

Hey there Jester! I understand you're missing some promo points here. First, can you let me know what the promo points were for, and when you signed up?

Also, promo points are usually sent out as codes via email. Can you please check both your WLID and contact (live.xbox.com/.../ContactPreferences) email, including all junk, spam,
and trash folders? Let me know if you find your code, thanks!

Mister Gwyther

Hey there Shokker! I understand you are missing some promo points here. Just to be sure we're not missing something, can you please check both your WLID and contact (live.xbox.com/.../ContactPreferences)
email, including all junk, spam, and trash folders? Let me know if you find the points. Thanks!

Mister Gwyther

Hey there Roub! I understand you are missing some promo points here. First, what day did you do this renewal on?

Promo points like this are usually emailed to you as a code. Can you please check both your WLID and contact email (live.xbox.com/.../ContactPreferences) for this mail, including
all junk, spam, and trash folders? Let me know if you find them. Thanks!

Missing promo points