Missing products after recovering account

Pacomed002 · Jan 28, 2022

The account I am talking about is not the one I am currently in, but I have access to it. A good while ago my microsoft account got hacked, the email changed, and phone number removed, after some work I managed to sort of recover my account, it still has login registry from before it was hacked, so it has to be the account, but 2 things were just gone, my minecraft account and my office access, honestly I think only those two were lost due to them being the only thing I had in it.
Office was easy enough to recover, as it's a familiar plan, so I managed to just tell the manager of it and change to this account, although I am having some trouble still; minecraft was a separate problem, for some reason, despite me recovering my account, at first it looked like my minecraft account was gone, vanished, so I thought "Well that's weird but not much I can do if they deleted it for some reason", but shortly afterwards I saw in namemc that the name had been changed, the account is in use.
So putting it shortly, I recovered my account after it was hacked, but the hacker retained access to my minecraft account or instead of recovering my account they gave me a copy of it with nothing? I don't know, but I have been unable to find a solution, I am extremely disappointed in microsoft, as I migrated my minecraft account as soon as I could for safety purposes, and not only was the safety no better than mojang, but the recovery was simply impossible, while on mojang it took me less than 30 mins. I want a solution and to get my account back, as it has things in some servers that I do not want to lose, and because I do not see why I should be losing my account, but I have no idea what to do. Any help would be greatly appreciated.

:)

Pacomed002

When I recovered the account, I had just woken up, email was changed and number removed, I looked for how to recover it and found some way using the Skype username, I can't fully remember how it went but since I had more than one, I could check first if the skype name was linked to an email, the email would be covered, except for some letters and the domain, and I saw that the username was linked to some russian email, which relates to a failed attempt to log into my account from a russian location I still have a log of. I used the Skype username, I don't remember the exact process, but I think I had to either input an old password or answer some question, and then it gave me an email to the previous email used, from which I changed password and recovered.
I will add, that happened in the morning, after recovering it I played minecraft, logged in as normal, played in 2 different servers, then left, came back about 7h later and couldn't log in anymore.

The email domain is @gmail.com

I have checked in the minecraft website, and it simply tells me I do not own minecraft java and if I want to purchase it. My account was migrated as soon as I had the option to.

Pacomed002

1. Yes, I am not sure if it counts as mojang account, but I would say so, it was purchased all the way back around 2012 or 2013. And proof of purchase, I can't think of much that I still have from back then, I think I could try to find it but I'm not too sure exactly what to look for.
2. Minecraft appears listed. It appears as Minecraft Launcher 0/0.
3. I play Minecraft in Java, PC.
4. I have once or twice before had game pass and used it for Forza Horizon 4, Sea of Thieves, Forager, and Carrion, those are the ones I can remember.

I also realized while checking, that the xbox account appears to have no friends, and the achievements tabs only has minecraft, and not any of the other games I had played. A friend has told me looking from their friends list that my account was taken over, and I still do not understand how my account, with same gamertag as before my account was hacked into, has no games, I genuinely believe during the recovery proccess for some reason Microsoft did not transfer any of the things I had in Xbox, simply gave me a new Xbox account, and this is ignoring the Office part.

Kathy A.

Thanks for the updates, Pacomed002.

"...trace out where you had migrated the Mojang account" this line applies if you have more than 1 Microsoft account as part of isolating the issue. However since you confirmed from this reply that you own only one Microsoft account then this is not applicable to your situation.

It is unlikely that you can recover a Microsoft account using Skype username though, as this form - Recover your account (live.com) is the only way to recover a Microsoft account. We know how important it is for you to continue playing Minecraft and to make sure you will be aided with the assistance you needed for your Microsoft account. We would highly suggest you to contact support for this - Xbox Support.

Stay safe!

Kind regards,

Pacomed002

I don't fully understand what the sentence "trace out where you had migrated the Mojang account." means, if you mean the device I migrated from, it was my personal computer, through the prompt I got in the Minecraft Launcher.
If the day when it was migrated is needed, I do know it thanks to a message to a friend on that day.

About the several accounts, in microsoft I only had that one, this is the one I made after I had all the trouble, and also have the "recovered" account.

Kathy A.

Thanks for sharing the details, Pacomed002.

I was just wondering how did you recover your Microsoft account after being hacked? Did you fill out the account recovery form - Recover your account (live.com)? Or what form you have filled out to recover it? How long has it been hacked?

May we ask for your email domain of the recovered account? Kindly do not provide the complete email address, just provide @outlook.com, @hotmail.com, @live.com, @msn.com, @gmail.com or @yahoo.com.

Since you purchased the Minecraft: Java Edition for more or less 10 years ago, may we know if the purchased game is showing on the Minecraft website - Login | Minecraft now? Kindly sign in with Microsoft account if you had finish migrating Mojang account to Minecraft account. If no, kindly contact Minecraft support so they can help locate your game purchase - Submit a request – Home (minecraft.net).

We look forward for your response.

Kind regards,

Missing products after recovering account