Missing previously purchased TV shows

2f86fa3e-dbfd-46fc-8947-7 · Mar 4, 2019

"The Complete X Files"seasons 1-10 that I purchased in 2017 is no longer available to me, according to the Xbox live chat assistant. My laptop tells me that all 217 episodes are there, but my 360 only gives me 25 random episodes. Only The X Files are
affected, all my other shows are there. I have cleared and re-downloaded my profile and TV and Movie App multiple times, and cleared caches many times. Any help?

:)

XBF Nestor S

Hey there Joey thanks for keeping in touch.

As previously stated by fellow XBF Felix P, we suggest in this matter the best course of action would be to
Request a Callbackfrom
one of our Xbox Support Specialists since they are the best equipped, tool wise, to handle this type of issues (Might be a licensing issue). Give it a shot and let us know how it goes.

XBF Nestor S

Hey again Joey!

We're glad to hear that everything was clarified. We will be locking this post as resolved but pleasedon't
hesitate to post again on our
Xbox Forums if you have any questions or concerns.

Thank you for being a valued Xbox Member!

2f86fa3e-dbfd-46fc-8

to help prove my point I purchased both The X Files complete seasons 1-10 in 2017, then when they disappeared, i thought i was forced to purchase them again as The X Files complete seasons 1-11. Both bundles now give me different random episodes on
the 360, but laptop has access to all episodes of both bundles . All purchases made through 360. and Xbox was cool and refunded one purchase .

XBF Felixx P

Hello
Joeysuperfly,

Thanks for reaching out to Xbox forums support!

Have you gone back to the
Microsoft Store to attempt to repurchase the "The X Files complete seasons 1-10"?

You're not going to completely repurchase it, we just want to see what kind of response it gives you if you attempt to re-purchase it off of

your console. Let us know if it tells you that you already own it.

We look forward to hearing back from you!

Felix

Xbox forums support

XBF Nestor S

Hey there Joey,

In an effort to add a bit more clarity follow these steps to reach out:

Asprovided
above the best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. Billing and Account)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

We hope this sheds some light on getting in contact with one of our Xbox Support Specialists, give it a shot and
let us know if we can further assist in this or any other matter!

Missing previously purchased TV shows