Missing Pre-order DLC for Forza Horizon 3 Ultimate Edition that I bought through Microsoft ...

MrVictorPrinzim · Oct 17, 2016

When I pre-ordered Forza Horizon 3 Ultimate Edition through the Microsoft Store it said I would get a DLC code for a Ford Mustang GT350R that was specially tuned. It was a pre-order bonus car.

Per the Pre-Order announcement, "Pre-ordering Forza Horizon 3 will give you access to pre-order bonus car which are tied to participating retailers. These cars will be tuned to the top of their class and players will be able to automatically add them to their
garage after redeeming the code provided by the retailer.

2016 Ford Mustang GT350R

Microsoft Store (US)

I purchased the game on 9/25/16 and haven't received a code for the car in my email or on my Xbox. I did "chat" tonight with Microsoft Support ( Reference # [Mod Removed] ) and they sent me to "chat" with Xbox Customer Support ( Chat Session
ID [Mod Removed] ). Any help you can give me would be greatly appreciated. Thanks!

:)

ArsenicLegendz · Oct 17, 2016

Problem Forza Horizon 3 Ultimate Edition

I've pre-ordered the Ultimate Edition of Forza Horizon 3.

The problem is that in the Microsoft Store, it says that i'm the owner of the Ultimate Edition, and when i download it it's not the Ultimate Edition.

The second problem is that i've no pre-order bonus.

If someone can help with that...

Stikel89 · Oct 17, 2016

Free $10 Coupon

Hello! I've learned that for pre-order Forza Horizon 3 you can get a coupon for $ 10

https://www.microsoftstore.com/store/msusa/en_US/list/categoryID.71165200?amp&sortby=ranking%20ascen...

But the code did not get ... How to get it? Pre-order Forza Horizon 3 Ultimate Edition

Miss Bijoux · Oct 18, 2016

Hey there -

As you have correctly identified, the Ford Mustang GT350R was a pre-order bonus from the Microsoft Store, not the Xbox Store. Unfortunately, that means that they will be the ones best able to assist you as we do not have access to that information to re-send
your code. I understand they advised you to call elsewhere however as the pre-order was via the Microsoft Store, they are the correct source of support for this issue.

Sincere apologies for the inconvenience and frustration. Do keep us posted on how it goes, however.

psycho_aussie

Micro666, I believe that something else is playing havok with our downloads. I have Forza Horizon 3 Ultimate edition listed in my purchase history, and it has been charged to my card, so the payment is complete, yet I have the same issue you do. Forza Horizon
3 Ultimate Edition has a Manage button, and the Horizon 3 game listing says "Only available as part of a bundle", in addition to Buy buttons under the Ultimate Edition DLC packs. If I go to download the game through the library link, it will get to either
25.86 MB or 30MB, then display the same error. It doesn't matter whether I am trying to install it to my OS SSD, or my Game HDD.

I have read elsewhere, but can't remember exactly where, that there may be an issue with the PC Horizon pre-orders. If there is a pre-order issue, it could be causing our problems.

Miss Ghidorah, I can search for the game through the store, but every attempt to install it fails with error 80073CF9.

Miss Bijoux

Hey there -

As you have correctly identified, the Ford Mustang GT350R was a pre-order bonus from the Microsoft Store, not the Xbox Store. Unfortunately, that means that they will be the ones best able to assist you as we do not have access to that information to re-send
your code. I understand they advised you to call elsewhere however as the pre-order was via the Microsoft Store, they are the correct source of support for this issue.

Sincere apologies for the inconvenience and frustration. Do keep us posted on how it goes, however.

TottiSB

forza horizon 3 ultimate edition dlc warthog...and now the hole game...

Rybolisk

Thank you for the advice, I would have probably chosen completely different categories in this kind of situation.

So I have contacted the support and I've been told that https://www.microsoft.com/en-us/p/forza-horizon-4-and-forza-horizon-3-ultimate-editions-bundle/9pf3f4cc0vlg is NOT in fact a bundle of "Forza Horizon 4 Ultimate" and "Forza Horizon 3 Ultimate", but
only a package of these two games and their DLCs that at the time were same as the Ultimate Editions. So any changes and future DLCs included with the Ultimate Edition are not included, as it is in fact not the Ultimate Edition. Whether this is an oversight
or intentional is hard to say, but it surely is confusing!

Thanks again and I hope that the paragraph above will be helpful to others that are similarly confused as I was.

pauligr

Yeah, I'm on Win 10, bought Forza 7 and Horizon 3, ultimate editions, not cheap games, mind you. Of course i was going to buy Horizon 4, but now I'm not sure I will. If Microsoft can't fix this for days now, then it should just stop selling games through
Windows shop or whatever it's called for UAH.

Missing Pre-order DLC for Forza Horizon 3 Ultimate Edition that I bought through Microsoft ...