Missing past purchases

JenryaLee · Dec 13, 2021

I recently wanted to go back and download some past xbox live arcade games I had purchased (ex: Marvel Vs. Capcom 2, Turtles in Time: Reshelled) and when I check my purchase/download history on my account, many games purchased pre Xbox One era, are not showing up at all. While I understand licensing issues arise over time, I also feel that purchasing these means I should still be able to download them in the future, even though they are no longer available on the storefront

:)

JenryaLee

What confuses me is that 90% of my purchases done prier to 2015, come up as "Points Purchase" and don't show what I used those points on, which is most likely the arcade games I'm missing

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

That's correct, if you purchased the game you will be able to install it on your console again even if the game is removed from the store.

All purchases appear in your purchase history, even if it was refunded. If you cannot find the transactions in the purchase history for that account, they were made using another account.

https://account.microsoft.com/billing/orders

XBLRewards8

Hello OGpapi51,

Only Rewards members are eligible for Rewards. We cannot reward activity done before being a Rewards member, as stated in the FAQ:

I've had an Xbox Live account for years. Can I earn Rewards for transactions made prior to signing up for Xbox Live Rewards?

You can only earn Rewards once you're an Xbox Live Rewards member. Once your membership is complete, we'll begin tracking your activity and rewarding you for things like completing missions, earning MyVIP Gems, or working towards your MyVIP Star Rank
by making qualifying digital purchases in the Microsoft Store. For full details on the Rewards available, please see the Terms and Conditions.

XBF Erick C

Hey there PapaTr33,

Although DLC content is available for backwards compatible games it is up the game publisher to release these for access with backwards compatible games. In this case if you did not receive all the content I would advise that you reach out to
Electronig Arts Support for further assistance, you may just need to purchase the content again if you don't already have it.

I hope this helps.

Smwutches

No. The program will only award credits for purchases made during the offer period.

Missing past purchases