Missing pass for Just Dance 2017 Gold

I recently purchased Just Dance 2017 Gold Edition. My understanding is that I should have received a pass via email for three months of Unlimited Access. I did not receive any pass.

I would appreciate a resend or grant of three months' Unlimited Access.

Thanks,



:)

 

Cannot access 3 month Just Dance Unlimited subscription with Just Dance 2017 Gold Edition

I have recently purchased Just Dance 2017 Gold Edition, and I cannot access my 3 month subscription to Just Dance Unlimited as advertised with the product. I have already redeemed the code that came with my game, and I still cannot access Just Dance Unlimited.
Clearly others are having the same issue: Buy Just Dance 2017® Gold Edition - Microsoft Store

 

Just dance 2017 gold edition

Hey there!

While Just Dance 2017 is sold through the Xbox Store, we do not have the ability to support Just Dance Unlimited as that is a 3rd party subscription service. The best route to take in this scenario is to reach out to our friends over at

Ubisoft Support for further assistance with your membership.

Please feel free to keep us posted!

 

Hey TuftedLizard,

This content is automatically provided in-game, and is not sent out as a code. Since this is a 3rd party subscription service that should have been automatically added, you may need to contact Ubisoft Support for further assistance as we are unable to grant
the subscription. Please feel free to let us know how it goes!

 

All right, so far that's 45 minutes on chat support with Microsoft Billing and Xbox Support, plus 20 minutes composing / posting the above, plus another two days waiting for your reply (no email yet, from anyone).

Does this seem likea reasonable way to support your customers? Just asking.

-TuftedLizard