Missing package??

Discus and support Missing package?? in XBoX on Windows to solve the problem; I have been trying to get a hold of someone in customer support. I placed an order on the Xbox design lab website. My package was shipped on 6/14/22. I... Discussion in 'XBoX on Windows' started by Joe nimec, Jul 19, 2022.

  1. Joe nimec
    Joe nimec Guest

    Missing package??


    I have been trying to get a hold of someone in customer support. I placed an order on the Xbox design lab website. My package was shipped on 6/14/22. I have waited a month and my tracking info says no pending delivery date. I contacted fedex they said the package was returned to sender and would not give me information why. They said I had to get a hold of the sender to resolve the issue. I have been trying to get a hold of Xbox customer support. The customer support page tells me there are no calls or chats available for my issue. I just want the controller or a refund I spent 86$ on it. I can also provide order number and tracking number.

    :)
     
    Joe nimec, Jul 19, 2022
    #1
  2. Geri M. Win User

    Missing Package

    Hi Justin Cella,



    We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.



    Have a great day!

    Best regards,



    Xbox Forum Moderator

    Microsoft Community
  3. Geri M. Win User

    Missing Package

    Hi Justin Cella,



    We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.



    Have a great Day!



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. Geri M. Win User

    Missing Package

    Hi Justin Cella,

    Welcome to Xbox Community Forum. We appreciate for sharing your concern with us and we hope that you are doing well today.

    We understand how you feel right now. No worries, let us check on this together and sort this out the where about of your controller. Rest assured, we will do anything in our capability to assist you with your concern and help you back to gaming.

    To check your order status at https://xboxdesignlab.xbox.com/sales/order/history (using the same email address and password that you used to place your order). You’ll receive an email with the tracking number when your controller has been shipped. We aim to have the controller in your hands within 3 to 4 weeks of placing your order. My Orders | Xbox

    You may also try to visit this helpful links/articles for your concerns:

    All about Xbox Design Lab controllers | Xbox Support

    Request a refund | Xbox Support

    Contact us | Xbox Support

    If you have other clarifications about this matter, you can get back to us by replying to this post.

    We are looking forward to your response.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  5. Smwutches Win User

    Missing package??

    On the contact site, change the category/topic until you see the option to request a call back or chat with support.
  6. ShadowMonkey757 Win User

    What will you miss about MW3? What things won't you miss?

    will miss weapon proficiencies and strike packages

    won't miss.....everything else
Thema:

Missing package??

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