Missing MyVIP Star

Discus and support Missing MyVIP Star in XBoX Rewards & Social to solve the problem; Did February promotion to get my first star. My star rank was under construction till today, but I was not given my star. Help please!... Discussion in 'XBoX Rewards & Social' started by EjectedBunny, Mar 7, 2017.

  1. EjectedBunny
    EjectedBunny Guest

    Missing MyVIP Star


    Did February promotion to get my first star. My star rank was under construction till today, but I was not given my star.

    Help please!

    :)
     
    EjectedBunny, Mar 7, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Missing MyVIP Star

    Hello BobbyTastic,

    There was an unforeseen delay in receiving purchase information from our data source that caused purchases from the 28th to not be processed in time for our extra star calculation. We have created a hotfix for this issue, and we can see your promotion completing
    successfully on our database. You should see your extra star appear once we upload this data to the website. This should occur within the next few days. Apologies for the inconvenience.
     
    XBLRewards8, Mar 7, 2017
    #2
  3. BobbyTastic
    BobbyTastic Guest
    Missing MyVIP Star

    Hi. I spent $104.xx this past month (before tax) in order to qualify for the "Spend $100 in February, get an extra MyRewards star" and it said my stars were under construction for this past week, but I was not bumped up to 3 stars (I was previously at 2)
    afterwards.

    What happened?

    Please help. Thank you.
     
    BobbyTastic, Mar 7, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Missing MyVIP Star

    Hello EjectedBunny,

    There was an unforeseen delay in receiving purchase information from our data source that caused purchases from the 28th to not be processed in time for our extra star calculation. We have created a hotfix for this issue, and we can see your promotion completing
    successfully on our database. You should see your extra star appear once we upload this data to the website. This should occur within the next few days. Apologies for the inconvenience.
     
    XBLRewards8, Mar 8, 2017
    #4
  5. XBLRewards8 Win User

    Missing MyVIP Star

    Hello BobbyTastic,

    There was an unforeseen delay in receiving purchase information from our data source that caused purchases from the 28th to not be processed in time for our extra star calculation. We have created a hotfix for this issue, and we can see your promotion completing
    successfully on our database. You should see your extra star appear once we upload this data to the website. This should occur within the next few days. Apologies for the inconvenience.
  6. Smwutches Win User

    Missing MyVIP star

    You'll want to post in the support section of the forum in order for them to check into it for you.
  7. XBLRewards8 Win User

    Missing MyVIP Star

    Hello EjectedBunny,

    There was an unforeseen delay in receiving purchase information from our data source that caused purchases from the 28th to not be processed in time for our extra star calculation. We have created a hotfix for this issue, and we can see your promotion completing
    successfully on our database. You should see your extra star appear once we upload this data to the website. This should occur within the next few days. Apologies for the inconvenience.
  8. Murphs-A47006C9-2185 Win User

    Credits Earned

    If you have at least 1 star in MyVip then those are only paid once per month. April MyVip has not been deposited yet and May MyVip will not be deposited until mid-June. If you do not have at least 1 star MyVip then your purchases will have increased your
    progress to Star 1.
  9. XBLRewards8 Win User

    VIP STARs

    Hello JETLIAN,

    The 4% you are seeing is your current MyVIP star progress. Since you are going towards star 3, which requires $900 in spending, 44.98/900 = .04 or 4%. We can confirm that the MyVIP star offer does not appear to be properly updating your progress bar, and
    are having our platform team investigate the issue. Apologies for any confusion.

    As Smwutches says, pre-orders are not eligible for MyVIP, so your pre-order will not award progress for either MyVIP or the MyVIP star offer.
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Missing MyVIP Star

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