Missing my reward points after XBOX one S purchase

Hello UncoiledPluto1,

Credits for that offer should be seen as pending 15 business days past the shipment date. If you do not see the Credits at that time, let us know, and we can investigate and confirm your purchase manually.

Hello Magiczz.

Did you purchase the Xbox One S the promotional period? If not (including buying it before then), it's unlikely the Rewards programme will award you the points.

My 50,000 points for purchasing the Xbox One S on 12/21 haven't even showed up as pending!

Credits should show as pending about 15 days after the console shipped, but they have had some delays. You'll want to post in the Xbox Rewards Questions support forum so support can check into it for you.

Hello Stubedoo54, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

That's correct, you do not receive reward points for purchasing game add-ons. You will only receive reward points for purchasing full games.

In the case of Avatar Frontiers of Pandora, the game was released on March 25, 2023. If you purchased the game before March 25, you may have received reward points. However, if you purchased the game after March 25, you will not receive reward points.

In the case of Destiny 2 Lightfall, the game will be released on August 24, 2023. If you purchase the game before August 24, you may receive reward points. However, if you purchase the game after August 24, you will not receive reward points.

If you want to make sure you receive reward points for purchasing a game, you can check the Xbox rewards page before making your purchase. The rewards page will display all games that award reward points.

Here are some tips to get reward points for purchasing games:

Buy new and popular games. New, popular games typically award more reward points than older or less popular games.

Buy games on the Xbox Store. Games purchased from the Xbox Store earn more reward points than games purchased from other stores.

Buy games with an Xbox Game Pass subscription. Games purchased with an Xbox Game Pass subscription also earn reward points.

I hope this information is helpful to you.

Merry christmas.

Sincerely,
Oskayra.

I've never had those rewards and there's nothing to suggest my points would go down in my purchase history :S