Missing my movie credits

Hello SPUTNIK1965,

Since you only have two purchases this month (one of 9.99 and the other of 3.99), you have not completed any offers. From the FAQ:

MUST WATCH Earn 3,000 Rewards Credits and 5 MyVIP Gems by spending at least $30 before tax on featured digital new release movies and/or TV shows in the Microsoft Store. To see the current qualifying titles, please see Question 2.

TRIPLE FEATURE Earn 1,000 Rewards Credits and 5 MyVIP Gems by spending at least $4 before tax on 3 separate movie rentals in the Microsoft Store.

MOVIE MARATHON Earn 3,000 Rewards Credits and 5 MyVIP Gems by spending at least $25 before tax on any digital movie content in the Microsoft Store. You may either rent or buy movie titles, so long as your total amount spent reaches the $25 limit.

While we do give some wiggle room for your .99 and chip in the extra .01, you still have not spent at least $30 on select content for Must Watch, you only have two movie purchases total, so it would not be possible to complete Triple Feature, and since your
spending is roughly $14, you have not completed Movie Marathon.

Heya!

We recommend reaching out to the
chat or phone team so they can determine when the transactions were completed and provide that content if it has not already been provided.

Post back and let us know if you run into any issues reaching out to them!

Mister Quimby,

The redownload previously purchased content only applies to game media and game videos etc. The only way to view previously purchased movies is through download history which brings you directly to the xbox video app to view the purchases but if they are
not viewable there is no other way to refresh the movies.... I say this because I have tried everything and have this exact same problem. Yes I can view and watch my videos on xboxvideo.com and they still show up in my purchases on xbox.com. Refreshing the
purchases does not work, and I have tried several other solutions and talked to customer support by phone on two separate accounts in hopes of an answer with no answer to this problem

yeah same here the movie's and tv shows that i didnt download to my 360 have been missing for a month now at first i tought it was a bad conection and now i know its not so if anyone has figured out a solution to this id apreciate it

I have the same issue as well, only I purchased the majority of my movies on the Xbox 360; however when I started watching them on the xbox one, that's when they became missing. I have a total of over 60 movies, and now I only have 54.