Missing my "free" 3 month Xbox live codes for Buy 1 get 1 promotion

Discus and support Missing my "free" 3 month Xbox live codes for Buy 1 get 1 promotion in XBoX Sales and Promo to solve the problem; On January 24, 2018, I purchased (2) 3 month Xbox live memberships, and was told that by "March 15, 2018" I would be emailed 2 codes for an addition 3... Discussion in 'XBoX Sales and Promo' started by Welcom2GudBurgr, Apr 6, 2018.

  1. Welcom2GudBurgr
    Welcom2GudBurgr Guest

    Missing my "free" 3 month Xbox live codes for Buy 1 get 1 promotion


    On January 24, 2018, I purchased (2) 3 month Xbox live memberships, and was told that by "March 15, 2018" I would be emailed 2 codes for an addition 3 months (6 months total) via Xbox live messages. It is now April 2018, and still have not gotten my codes.
    As I see this is not just affecting me, what would be the next steps to resolving this? I ensured that I met all requirements (purchased ON my XBOX on Jan 24, 2018), but am unsure why I have not received them. Any help would be greatly appreciated as I am
    having a hard time finding someone who can assist.

    :)
     
    Welcom2GudBurgr, Apr 6, 2018
    #1
  2. MechaTodzilla
    MechaTodzilla Guest
    8 weeks and no promo item - XBL 12+1 months with free game

    Promotion:

    Xbox Live Gold subscription: 12 + 1 Months with Free Game

    Purchase Date:

    3/12/11

    Missing Item:

    Free Game
     
    MechaTodzilla, Apr 6, 2018
    #2
  3. makehalofan7
    makehalofan7 Guest
    Xbox Live Gold - Game Pass Promo

    Hey GaticaRising218

    Hi, i have a problem with this promotion, i buy that promotion (1 month of Xbox Game Pass and 1 month of Xbox live Gold), and yes i have my game pass month but i havent recibed the xbox live gold code for 1 free month from The xbox oficial acount what must
    have to do?
     
    makehalofan7, Apr 6, 2018
    #3
  4. Mister Getafix
    Mister Getafix Guest

    Missing my "free" 3 month Xbox live codes for Buy 1 get 1 promotion

    Heya!

    Just wanted to check and see if this was still an issue?

    We were able to confirm that your account was assisted elsewhere for this issue.

    Post back and let us know!
     
    Mister Getafix, Apr 6, 2018
    #4
  5. DishinShoryuken Win User

    Didn't g 3 month groove pass code

    The promotion I and some friends signed up for stated that you would get 1-month Free and then a 3-month free code via email. It did not say you had to buy a month to get the 3-month code.

    Contacted CHAT SUPPORT and they informed me that promotion never existed since "what reason would a company give away 4 months of service for free?"

    So it seems that if you signed up for the 1-month free service, you do not get the 3-months Free as the ad on the XBOX ONE stated. If you bought the 1-month service and did not get the 3-month code.....that is even stranger if what CHAT SUPPORT stated is
    the case.
  6. makehalofan7 Win User

    Xbox Live Gold - Game Pass Promo

    Hey GaticaRising218

    Hi, i have a problem with this promotion, i buy that promotion (1 month of Xbox Game Pass and 1 month of Xbox live Gold), and yes i have my game pass month but i havent recibed the xbox live gold code for 1 free month from The xbox oficial acount what must
    have to do?
  7. Mister Getafix Win User

    Missing my "free" 3 month Xbox live codes for Buy 1 get 1 promotion

    Heya!

    Just wanted to check and see if this was still an issue?

    We were able to confirm that your account was assisted elsewhere for this issue.

    Post back and let us know!
  8. UnbeatenDJChris Win User

    NO CODE FOR GROOVE MUSIC EXTRA 3 MONTHS

    it was a buy 1 month get 3 months free promo but never got a code for my free 3 months
  9. HEH8ME32 Win User

    Missing 3 Month Xbox Live Gold for January PUBG Promotion? Check here!

    I purchased 2 of the 3 Months subscription under the Buy 3 Months, Get 3 Months Free promotion on 2/10/18 on xbox.com. At that time, the confirmation said that i would receive my code by 3/15/18 and that i was still within the window of time to get the free
    3 months, the end date was NOT 1/30/18. I have checked all of my email accounts as well as my Xbox message center. No codes received.
Thema:

Missing my "free" 3 month Xbox live codes for Buy 1 get 1 promotion

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