Missing my 3 month promotion code

The better is contacting directly official xbox support, they are the only ones that can access to your biling records and to take care the case.

You can contact them by the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

1. promotion page on xbox.com

2. Purchased on 1/18/18 order 2697101606

Still missing my 3 month token from order. Thanks

Thanks, XBLRewards3 for responding to my previous thread and sending me my missing credits. But you closed the thread before I asked a follow up. I appreciate that I am getting my missing money but Xbox Live Rewards is still saying I am not Gold. What will
happen when I get my Feb deposit in March? Is the issue resolve? How do I fix this issue? Xbox Live Rewards on Twitter said I need to cancel the 3 month promotional Gold. But how do I do that? Xbox Support said that is not impossible. How does added a 3 month
promotional Gold turn my entire Gold into a promotion? Also, I just bought a new 3 month that I added to my Gold, so how come it didn't change it back to non promotional?

I purchased 2 of the 3 Months subscription under the Buy 3 Months, Get 3 Months Free promotion on 2/10/18 on xbox.com. At that time, the confirmation said that i would receive my code by 3/15/18 and that i was still within the window of time to get the free
3 months, the end date was NOT 1/30/18. I have checked all of my email accounts as well as my Xbox message center. No codes received.

It took 4 chats and 2 phone calls to get my 3 months live code i will never trust a Microsoft promotion again.