Missing Minecoin Purchases iOS

Wayne Berry2 · Jan 2, 2024

My son plays Minecraft on iPad. He had purchased items with minecoins without signing into a Microsoft account. His purchased skins are no longer visible and there was a message asking him to create a Microsoft account at which point his “on device” purchases would be available. I created an account for him. But we still can’t access his purchases. I have tried restoring through the Marketplace.

Any ideas gratefully received!

:)

Jhonkito

Hi Wayne, my name is Jhon, and will be a pleasure help you

I have already seen several users with the same problem, apparently it is a generic problem that several people are having, the best thing I can recommend at this time is to help Microsoft by reporting the problem.

https://support.xbox.com/xbox-live-status

Click the green "Report" button and fill out the information as detailed as possible.

This way, Xbox will know there is a problem and can work to fix it as soon as possible.

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and hope the issue is resolved soon.

Rodrigo Oliver

It appears that on iOS, you can only add Minecoins through an in-app purchase.

David Biehl

we purchased minecoins through the apple store, and then used the minecoins to purchase the minecraft assets. i have a ios purchase history of buying minecoins ... but no history of assets bought with the minecoins. nor can i seem to restore said purchases.
thats a huge problem! why cant i see this on my account?

needless to say, we will not be making any more purchases. ever since microsoft integrated minecraft with xbox live the experience has gone downhill.

RedRover360

Thanks for the reply. I tried everything but it looks like I can only add minecoins on iOS through an in app purchase. It looks like you can only use Microsoft funds to purchase minecoins on an Xbox but we don’t have one. I’m going to try to get my money back from Microsoft but I’m not holding my breath

under_scored

player21,

When playing Minecraft on iOS, Minecoins must be purchased through the Apple Store.

The funds in your Microsoft Account will need to be used on a separate purchase.

FYI: you are able to gift games digitally using the Microsoft Store:

https://www.microsoft.com/en-us/DigitalGiftGames

Regards,

Under Scored

Missing Minecoin Purchases iOS