Missing jigsaw collections

Discus and support Missing jigsaw collections in XBoX Games and Apps to solve the problem; I purchased many jigsaws. Now when I open the app they have gone and there are only a very few. Where are all the others I purchased? Others have... Discussion in 'XBoX Games and Apps' started by PennyMilly, Aug 12, 2018.

  1. PennyMilly
    PennyMilly Guest

    Missing jigsaw collections


    I purchased many jigsaws. Now when I open the app they have gone and there are only a very few. Where are all the others I purchased? Others have has this problem but I don't see any answers. Is there a solution?

    :)
     
    PennyMilly, Aug 12, 2018
    #1
  2. RogueCelery7910
    RogueCelery7910 Guest
    collections missing

    When I go on jigsaw nearly all my collections are missing
     
    RogueCelery7910, Aug 12, 2018
    #2
  3. Garmonbozia81
    Garmonbozia81 Guest
    Jigsaw Collections missing

    We're glad to hear you were able to resolve the issue. Missing jigsaw collections :) Please let us know if you have any other questions or concerns.
     
    Garmonbozia81, Aug 12, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    Missing jigsaw collections

    Have you tried reinstalling the game?
     
    CrazY1985, Aug 12, 2018
    #4
  5. PennyMilly
    PennyMilly Guest
    Yes but most of my jigsaw have gone
     
    PennyMilly, Nov 2, 2018
    #5
  6. steigerm Win User

    Lost all collections in Microsoft Jigsaw!

    Thanks.

    Did a reset of Jigsaw.

    Result: Collections are still missing and now also all finished collections are missing.

    Statistics are wrong too.

    It displays a total of 5 collections finished which is totally wrong.

    Edit: After downloading some of the free collections it seems that the finished levels are displayed correctly. So the results must be stored somewhere.
  7. EyesDelight Win User

    Jigsaw Collections missing

    I purchased 4 packs and none of them show up in downloadable collections. They just disappeared.

    The other issue I'm having is that the 3rd puzzle in one of my Jigsaw Jam collection hangs. It just sits there and refuses to load. I've completed the other two, each with 3 stars, but the third won't load. It said that it was unlocked. I tried restarting
    my computer, etc. I guess I may have to try deleting Jigsaw Jam and hoping it will give back everything I've achieved. This all started after the latest Windows 10 download.
  8. Garmonbozia81 Win User

    Jigsaw Collections missing

    We're glad to hear you were able to resolve the issue. :) Please let us know if you have any other questions or concerns.
  9. PennyMilly Win User

    Missing jigsaw collections

    Have you tried reinstalling the game?
    Yes but most of my jigsaw have gone
  10. CrazY1985 Win User

    Missing jigsaw collections

    Have you tried reinstalling the game?
Thema:

Missing jigsaw collections

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