Missing Groove Music Pass e-mail offer token

JimVD · Feb 23, 2017

I was hoping to try the Groove Music pass 4 free months offer. I signed up in January and I don't think I received an email with a token for the free offer. I wondered if it's possible to request this. thank you!

:)

bhaskar · Feb 23, 2017

Groove Music not got 3 month free code

New to Groove Music?

Try 4 months of free music on us

During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via email or Xbox message center.

I signed up to the trail but didn't get the token for 3 months of Groove Music Pass within the 30 days

Steph_Corner · Feb 23, 2017

What's up with the 3 month Groove pass?

Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017

Mister Mascot · Feb 24, 2017

Hey there BassCreature14,

How did you sign up for this promotion? If you are eligible, you would have received an email communication with more information and details. Let us know!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

JimVD · Feb 25, 2017

Hi,

Thanks for your reply. I signed up for Groove on January 4th as a first-time user. I can't remember whether I signed up through the browser or using the Windows 10 app. I learned about the promotion first online. I didn't see any special instructions for
requesting the promotion and thought I simply needed to signup as a first-time user by the deadline. I received a welcome e-mail from Groove and a billing renewal notification e-mail, but I didn't see an e-mail about the free offer token. Thanks for your
advice!

Mister Beep · Nov 3, 2018

Thanks for the information. Unfortunately we're only able to assist with Groove promotions that took place on the Xbox dashboard specifically. To receive further assistance, please reach out to
Microsoft Support to explain the issue. Please be sure to keep us posted here if you need further assistance with this promotion after reaching out! We definitely want to make sure this is sorted
for you.

Let us know how it goes!

Mister Mascot

Hey there BassCreature14,

How did you sign up for this promotion? If you are eligible, you would have received an email communication with more information and details. Let us know!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

JimVD

Hi,

Thanks for your reply. I signed up for Groove on January 4th as a first-time user. I can't remember whether I signed up through the browser or using the Windows 10 app. I learned about the promotion first online. I didn't see any special instructions for
requesting the promotion and thought I simply needed to signup as a first-time user by the deadline. I received a welcome e-mail from Groove and a billing renewal notification e-mail, but I didn't see an e-mail about the free offer token. Thanks for your
advice!

Mister Beep

Thanks for the information. Unfortunately we're only able to assist with Groove promotions that took place on the Xbox dashboard specifically. To receive further assistance, please reach out to
Microsoft Support to explain the issue. Please be sure to keep us posted here if you need further assistance with this promotion after reaching out! We definitely want to make sure this is sorted
for you.

Let us know how it goes!

Steph_Corner

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

Steph_Corner

Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017

Missing Groove Music Pass e-mail offer token