Missing Groove Music Pass code

ThinnestFlunky7 · Apr 22, 2016

Greetings,

I took out a subscription to Groove Music Pass last month, taking advantage of the MixRadio promotion (https://www.microsoft.com/en-us/mixradio). I believe that under this promotion I
was to receive a promo code for my second months access but this has yet to arrive. I have already discussed this matter with Microsoft and Xbox billing support (case nos.
[Mod Removed] and [Mod Removed] ) and they suggested I raise the issue here.

I suspect the issue may have arisen because the MixRadio website referred me to the US site but I was redirected to the AU site to make the purchase, and the promo details may have been lost enroute. I certainly hope this issue can be rectified as otherwise
I am enjoying the service.

As I do not own an Xbox I may be reached at [Mod Removed], I look forward to hearing from you.

Thanking you in advance,

Edward Jackson

:)

Luna Spectrum · Apr 22, 2016

I haven't received my Grove music for 3 months

I still haven't receive the code for my 3 months music pass after purchasing a 1 month groove music pass.

Luna Spectrum · Apr 22, 2016

I haven't received my 3 month code for grove music.

I still haven't receive the code for my 3 months music pass after purchasing a 1 month groove music pass.

Mister Quimby · Apr 22, 2016

Hey there ThinnestFlunky7!

Sorry to hear about the issue and any confusion that this may have caused! Just to clarify, after subscribing to Groove Music through the promotion page, did you complete a full billing cycle? Once a full cycle has been completed, you will receive $10 promotion
code. If you have completed a full cycle already and have not received a code, you will need to reach out to support again via the

Contact Us page for further assistance. Thanks in advance!

ThinnestFlunky7 · Nov 3, 2018

I have completed a full billing cycle as of April 22nd, so I'll make contact again if the code doesn't arrive in the next 24 hours. I'd prefer to receive it before my card is debited on the 24th.

ThinnestFlunky7

I have completed a full billing cycle as of April 22nd, so I'll make contact again if the code doesn't arrive in the next 24 hours. I'd prefer to receive it before my card is debited on the 24th.

Mister Quimby

Hey there ThinnestFlunky7!

Sorry to hear about the issue and any confusion that this may have caused! Just to clarify, after subscribing to Groove Music through the promotion page, did you complete a full billing cycle? Once a full cycle has been completed, you will receive $10 promotion
code. If you have completed a full cycle already and have not received a code, you will need to reach out to support again via the

Contact Us page for further assistance. Thanks in advance!

David98761435

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

Steph_Corner

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

Ricardo Lechuga

Hi Jacknicolas! My name is Ricardo an independent advisor ready to help you with this situation!

On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it.

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, they notified customers that Groove Music Pass content would be available to move to Spotify until January 31, 2018. Unfortunately, that window has now passed.

More information about it here

https://support.microsoft.com/en-us/windows/gro...

Missing Groove Music Pass code