missing funds from microsoft account

I called 18004myxbox and had them look into my account. I had $37 and change in my account a few days ago and then logged in today and had $7.50. The rewards program shows a deposit on 11/09/16 of $16.07 but when I called xbox they said that money was
taken out of my account. They said they could not do anything with the rewards and sent me a broken link to support that is supposed to look into my account. They kept looking at the same transactions I could see and could not figure out why my funds disappeared,
thought it was xbl rewards taking funds and not depositing. I cannot seem to get any help on this situation. I also mentioned that for a long time my vip ranking did not move on top of that about a year ago it was almost to a 3 star rating then somehow rest
itself to a 0% fill for about 8 months ago. I have done a good number of purchases and now only find myself at about 49% of the way to m 3rd star for the second time. This is all very frustrating but I need to know where my Microsoft currency is at. Worst
of all I have to post on forums for support instead of speaking with a live person to get this resolved. Shame on you Microsoft, I have been strong supporter for years but this leaves a sour taste in my mouth.

:)

 

Missing funds from account - a month afair

Coming up to a month ago now, I realized I was missing $20 from my Xbox account. I looked through my recent transactions and the math didn't add up at all. I message support through the chat, they claim they're looking into it. They email me a week later
I wait another and email them back only to get ignored.

I wait another week and call them and the guy seemed fairly confident he will make it look like a bigger deal to the higher ups making them take care of it. It'd almost been a week since then and I've had several generic emails now as if they're trolling
me. The first one was along the lines of this "we haven't heard from you so we wanted to make sure everything is going smoothly for you!" I reply no as I still don't have my money back. He says he will look further into it. A couple days later I get the same
exact email as the first.

What is going on here? Why aren't any higher ups actually looking at my case and helping me out? I've now missed out on black Friday and have another card I'd like to redeem but I'm worried I'll lose my balance once again. This is RIDICULOUS Microsoft and
what is going on?

 

currency

Hey mate, this is from here:
support.xbox.com/.../change-region

Funds in your Microsoft Account

The funds in your Microsoft account will not move with you, so be sure to spend your money before you change your account location.

So you won't be able to convert your currency.

 

Hello BULLDOG 93,

Once Credits are deposited into your account, we cannot take any action on them. While I can confirm we placed a deposit of 16.70 into your account on November 9th, we are quite unable to manipulate funds in any way. Unfortunately, since we cannot manipulate
funds in any way, this also means we do not have any visibility into your Microsoft Account, and cannot provide full assistance with this issue. However, if you made any purchases using your Microsoft Account as currency, promotional Credits like Rewards are
used first, so you may have spent this deposit already. Either way, our program only performs deposits, and cannot adjust those deposits in any manner.

Regarding why your rating lowered, our program performs VIP re-calibrations every year. In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. In September 2015, we made some refinements
to the program. One change that happened was an adjustment of MyVIP purchase thresholds. We then placed you into your MyVIP ranks with your purchases from September 2014-August 31st 2015. You can check your current MyVIP level/progress at (Xbox Live Rewards). Our
next planned VIP re-calibration is set for the end of December.