Missing Fifa points

CONNERTON952 · Oct 27, 2019

Hi, i bought a prepaid code last night which contained 4600 fifa points. I redeemed the code on xbox.com which confirmed that i had just redeemed the points. logged on to my fifa to find my points balance is 0... any help?

:)

OndoyBahista

You need to contact EA. They should be able to provide you your missing points. Make sure to follow the specific instruction on this page:

How to report your lost or missing FIFA Points

FatherOfAtticus

Yeah, also Official Xbox Customer Support can't help with in-game consumables such as FIFA points. Those points can only be seen through the windows of the game makers through their servers. EA is the only group that has the ability of depositing the points
into your account upon confirming official purchase. When it comes to consumables obtained through a prepaid code, it gets a little tricky as EA can't officially get a confirmation that it went to your account and Xbox Customer Support doesn't have the ability
to do anything with FIFA points. You may need to continue to bump heads with EA.

Ricardo Cintra

Your EA account is Linked with your Gametag in your Xbox?

chrisReno

that could be the case actually! Didnt know they used different points.

{Parity}

Reach out to
Xbox Support for assistance.

The best way to reach Live Support would be here:
Xbox Support

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Missing Fifa points