Missing EA Access code

Discus and support Missing EA Access code in XBoX Sales and Promo to solve the problem; Hi chaps I've not received the code for the free month of EA Access after signing up through the e-mail I received detailing £3.99 for a month + a... Discussion in 'XBoX Sales and Promo' started by Baoth, Nov 13, 2016.

  1. Baoth
    Baoth Guest

    Missing EA Access code


    Hi chaps

    I've not received the code for the free month of EA Access after signing up through the e-mail I received detailing £3.99 for a month + a free extra month. I believe the code should have been messaged to me, but I have not received it.

    Any chance of some help please? online chat for EA pushed me your direction.

    Ta.

    :)
     
    Baoth, Nov 13, 2016
    #1
  2. KielRap
    KielRap Guest
    Still missing my EA Access code from the Paypal Promotion.

    Hi,

    I'm still missing my promised promotion code from the EA Access / Paypal Promotion:

    http://www.xbox.com/de-DE/promotions/ea-access-paypal/terms

    I've buyed EA Access one month ago with Paypal for 1 month and still didn't receive an code for another month EA Access.

    Please support.
     
    KielRap, Nov 13, 2016
    #2
  3. Maultasch
    Maultasch Guest
    Still missing my EA Access code from the Paypal Promotion.

    Hi,

    I'm still missing my promised promotion code from the EA Access / Paypal Promotion:

    http://www.xbox.com/de-DE/promotions/ea-access-paypal/terms

    I've buyed EA Access exactly one month ago with Paypal for 1 month and still didn't receive an code for another month EA Acess.

    Please support.

    Thanks,

    Patrick
     
    Maultasch, Nov 13, 2016
    #3
  4. Missing EA Access code

    Hey there Baoth,

    We're not familiar with this promotion, can you please provide more details about it? Do you have a link to an EA Access website detailing this promotion so we can take a closer look?

    Thanks so much!
     
    Mister Mascot, Nov 14, 2016
    #4
  5. Hey, Baoth!

    Sorry for any confusion here. I've updated Mister Mascot on the situation you're in, and got you up to the appropriate people. Your Global Escalation Advocate is updated on the situation for you other issues. I'll provide an update once I have one for you
    on the EA Access. Thanks for your patience! So sorry to see any further frustrations you are experiencing.
     
    Misses Quinzel, Nov 14, 2016
    #5
  6. Baoth
    Baoth Guest
    Thanks for the help, again! Missing EA Access code :D

    In answer to the above from Mister Mascot, here's a
    link
    to the T&C's for the promotion.
     
    Baoth, Nov 14, 2016
    #6
  7. No worries at all, Baoth!

    I wanted to clarify a bit on your situation, since your Global Escalations agent had reached out about this: The team that handles promotions does not directly work with customers. What will happen for the EA Access thing is that I will be providing updates
    for that as I'm able to. The currency you should have received for the order in the first place should be handled by your contact with Global Escalations. Hopefully that helps straighten everything out!

    Once I have news about your EA Access code, I'll post back in here to let you know our next steps. Again, thanks so much for your patience with us while we work on this. Your situation has been incredibly frustrating for you, so I'm hoping we have it all
    sorted out shortly! Missing EA Access code :)
     
    Misses Quinzel, Nov 16, 2016
    #7
  8. Missing EA Access code

    Hey, Baoth!

    As we've discussed in messages, you should already have your EA Access code in your Xbox Live messages. Because of that, I'm going to verify this post for resolution and lock the thread. As always, if you have any other issues you need assistance with, be
    sure to post up a new detailed thread so we can dig into it with you. Thanks so much for your ongoing patience! Missing EA Access code :)
     
    Misses Quinzel, Nov 3, 2018
    #8
  9. Darryls1981 Win User

    Questions about the Preview Program & EA access hub app

    Having the same issue as Goggin. Registered. Enrolled in preview. No email/code about EA access and EA access Hub unavailabe for download. I will try Miss Portia.
  10. Baoth Win User

    Missing EA Access code

    Hey, !

    Sorry for any confusion here. I've updated Mister Mascot on the situation you're in, and got you up to the appropriate people. Your Global Escalation Advocate is updated on the situation for you other issues. I'll provide an update once I have one for you
    on the EA Access. Thanks for your patience! So sorry to see any further frustrations you are experiencing.
    Thanks for the help, again! :D

    In answer to the above from Mister Mascot, here's a
    link
    to the T&C's for the promotion.
  11. UnleashedMarf Win User

    Missing EA Access Code

    Hello, anyone there?

    I'm wondering why there is still no reply while people with the exact same problem posting before and after me already received an answer of their information being passed to the right people.
  12. Mister Mascot Win User

    Missing EA Access code

    Hey there Baoth,

    We're not familiar with this promotion, can you please provide more details about it? Do you have a link to an EA Access website detailing this promotion so we can take a closer look?

    Thanks so much!
  13. LoveRxHD Win User

    EA Access Code Missing

    Would be awesome if I get a reply as soon as possible please.
Thema:

Missing EA Access code

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