Missing digits on gift card

Discus and support Missing digits on gift card in XBoX Games and Apps to solve the problem; My son got a gift card for christmas. When he scratched off to reveal the code the last 5 digits are actually missing/we not printed. He did not... Discussion in 'XBoX Games and Apps' started by Luertw, Dec 25, 2020.

  1. Luertw
    Luertw Guest

    Missing digits on gift card


    My son got a gift card for christmas. When he scratched off to reveal the code the last 5 digits are actually missing/we not printed. He did

    not scrarch the numbers off as they are protected by the plastic strip that the scrath off material is on. This is vwry onviously a defective print on the card. Never had this happen. Store wont let it be returned becayse its been scratched even though
    the code isnt complete and therefore useless.

    What am I supposed to do with a useless 50 xbox gift card???

    :)
     
    Luertw, Dec 25, 2020
    #1
  2. Nursemorph Win User

    Gift cards missing digits

    The 100 card you brought, you should be able to return it to the retailer you bought it from as they are selling a defective/faulty product
  3. XBF Zineb F Win User

    Missing digits on gift card

    Hello there @Luertw, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the code situation, but I would like you not to worry about it because I am here to help you out. My advise would be to get in touch with our online support to check if there is
    anything they can do from their end. I will leave you the link below to our online support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

    The link: https://support.xbox.com/en-US/contact-us

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!

    Feel free to give us your feedback by voting below if the reply was helpful!
  4. Jessica.P Win User

    Gift cards missing digits

  5. andersonpassos Win User

    I have an Xbox gift card but it only has 15 digits

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    Good evening

    the gift card contains 25 digits, you need to contact the seller, because your card has missing digits.

    Was the purchase physical? Do you have the original xbox card in hand or was the code just sent?
  6. Smwutches Win User

    missing digits on Xbox gift card?

    You would have to contact support. You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your
    category/topic until you do.
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Missing digits on gift card

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