Missing Digital Game from Reinstall List

Discus and support Missing Digital Game from Reinstall List in XBoX Games and Apps to solve the problem; I recently bought an xbox one x, after having an xbox one for about 5 years. When I started the console up it worked perfectly, but when i went into... Discussion in 'XBoX Games and Apps' started by SkaterB0614, Aug 1, 2019.

  1. SkaterB0614
    SkaterB0614 Guest

    Missing Digital Game from Reinstall List


    I recently bought an xbox one x, after having an xbox one for about 5 years. When I started the console up it worked perfectly, but when i went into the “My Games and Apps” to reinstall the games i owned, I was missing my entire Halo series of games. This
    included Halo 5(physical), Halo Reach(physical), and Halo Master Chief Collection(Digital). Halo 5/reach are physical so may not show up on the list and i can put the disc in to re-download, but Halo MCC is digital and was bought as a bundle with my original
    console, in the store it shows up as not owned and available for $29.99.

    It should be noted that I went into a nearby Microsoft store to ask the same question. They suggested to look for them in the hidden games. After i returned home i did that and despite several games and betas re appearing, there was still no Halo games showing
    up for some reason.

    I tweeted at Microsoft Support about 8 days ago as of posting this and did not receive a response. I have gone through the support process several times and found others with similar issues but not with digital games.

    Thank you for any helpful information.

    :)
     
    SkaterB0614, Aug 1, 2019
    #1
  2. AssertiveGrub90 Win User

    Missing Digital Game from Reinstall List

    Have a look here and see if it is listed in your owned games. You can also see your purchase history here if
    you remember when you bought it but it may be difficult to search back if you bought it a long time ago. Are you certain you bought a digital version?
  3. Miku Sakuya Win User

    Missing Digital Game from Reinstall List

    If you had multiple accounts it could be an issue there but check your purchase history on your main account also see if it shows up there also cause there could be a purchase code to help you there
  4. ChopDaLyricolig Win User

    Missing Digital Game from Reinstall List

    just search for the game in your search bar and it will bring it up for you to re-install
  5. Allas13 Win User

    Missing Digital Game from Reinstall List

    Just check on what profile you have bought the game, then use that account and then the game should be showing in the my games library
  6. steeledwand7664 Win User

    Missing Digital Game from Reinstall List

    To include what the others have said the biggest tell on whether or not your account has the digital license for the game is to go into the MS store on the console or even PC and sign in with the account that you thought purchased it and if it says that
    you need to buy it that means the license for the game is not on that account.

    Then you may want to look at your order history by signing into your account at account.microsoft.com and check to make sure that the game for some reason was not refunded.
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Missing Digital Game from Reinstall List

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