Missing Destiny TTK Collectors Edition Digital Upgrade in package deal

Xbox Chat support ref: [mod removed]

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I did not receive the digital collectors edition upgrade.

Regards,



:)

 

Destiny TTK: Digital Collectors Edition

Submitted inquiry to XBOX One support regarding the missing code for the level 25 boost for Destiny: The Taken King - Digital Collector's Edition game. I was instructed to post here as I did not receive code at install or thereafter. Help is appreciated.

 

Destiny TTK: Digital Collectors Edition

Hey there Rawly42.

Codes weren't sent out if you purchased the game digitally. You should have automatic access to the character boost in-game if you own the Digital Collector's Edition. If you purchased a physical copy of the game you'll need to reach out to the retailer.
Thanks for your patience!

 

Hey there Golden Power.

To check, if you visit the Vanguard Vendor and the Postmaster, do you receive the collector's edition content? Let us know

 

Ofcourse I did. I seem to be missing the download completely.

 

Still no solution. How long does this usually take?

 

Hey Golden Power -

Just to clarify, what edition of The Taken King did you purchase and when did you purchase it? You can check your purchase history on your
Microsoft Commerce page. If you purchased Destiny: The Taken King - Legendary Edition, according to the

Xbox Store page, the Collector's Edition Digital Upgrade is not included in that bundle. If you would like to acquire the Collector's Edition content, you can purchase the content from the

Xbox Store directly provided you already own the following:

• Destiny
• Expansion I: The Dark Below
• Expansion II: House of Wolves
• Destiny: The Taken King

Apologies for any confusion this may have caused.

 

No no no no no, why wont it read!. Just look at the picture!

Yes, I purchased the Legendary Edition. However it showed that it contained the upgrade when I purchased it. This was because of an error made by Xbox. This has been confirmed by Bungie. The upgrade has been removed from the deal afterwards so if you look
at the package now it no longer shows it. Xbox Support (chat) also confirmed that I should receive the upgrade, since I bought the deal when it showed it contained the upgrade and I can prove this! (I posten a ref, but somebody removed it?).

I also had a copy (disk) of Destiny with expansion I and II. But not TTK. The the gold deal came along. I checked out both deals in the Store. I could buy TTK + Collectors Edition Digital Upgrade or Destiny Legendary Edition (containing Destiny, CE, I, II,
TTK + Collectors Edition Digital Upgrade). Only a small difference in the price so I purchased the second deal and sold my hard copy of Destiny. (I have two Xbox One consoles at home, so purchasing it digitaly was a plus) I would have bought the first deal
if the second deal did not contain the Collectors Edition Digital Upgrade!

 

This is taking way to long. Please provide the items that I bought :-(

 

Hi Golden Power -

As I mentioned above, the only way to acquire the content you are asking about is to purchase it separately from the Xbox Store. I sincerely apologize for any confusion and inconvenience this may have caused.

If you have any further support issues, please feel free to create a new thread detailing the issue in order to allow the community to best assist.