Missing Data Pack Unavailable at Microsoft Store

Hello AngeloGeorgetti, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

If you are still having the same issue, it’s possible that the local save for the game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.
First, delete the local save:
1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.
2. Highlight the game title, and then press the Menu button on your controller.
3. Select Manage game and add-ons > Saved data.
4. Select Delete all to remove the local save of this game, then follow the prompts.
After you delete the local save, restart your Xbox:
1. Press and hold the Xbox button in the center of your controller.
2. Select Restart console, then follow the prompts.
After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to Xbox Live.
Try playing the game again to see if re-syncing with the cloud corrected the game problem.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

What was your fix? Im stuck with the data pack being unavailable on the xbox store and on the microsoft store.

Did you manage to figure this out, im having the same issue but can't find any answers, every time I search for the data pack being unavailable i just get answers saying store unavailable and that's not what the problem is, the data packs are unavailable so I bought the game and cannot play

I have the digital version. All it says when I click multiplayer or co-op is “you do not own or are missing data pack 2 dlc” then when I go to game installs it says “store unavailable” it’s not in ready to install either.

Hello Justin,

I understand your problems and I think I have a solution.



When COD says missing data packs it should have an option that says go to Microsoft store when taking you to the Microsoft store it should bring you straight to the missing data pack and and the store it should have an option that says install.

Let me know if this helps.

Sincerely,

Jonjon