missing credits !!!

Hello

I asked for a point exchange, 500 points for 10,000 credit, I did it

twice, but on the statement you tell me that once the 10,000 credits for

1000 points MyVip Gems

This is not normal to the extent that it is not written in the safe during the exchange!

Can you change that as soon as possible please?

Thank you

12/03/2018 10 000 crédits de récompense-1 000 MyVIP Gems

:)

 

Missing reward credits

missing credits for reward missions

 

Deus Ex: Mankind Divided Deluxe Edition - Season Pass shows "Owned" but I cannot install and am not getting the SP DLCs

I'm missing praxis kits and credits

 

Hello LibertadFr,

From the FAQ on Vault Credits:





I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.