missing credits vip gems

Soulcollecter01 · Jan 9, 2018

i am missing

[table][tr][td]Make Your 1st Purchase on qualifying Xbox content[/td][td]1,250 Rewards Credits[/td][/tr][/table]

i preordered sea of thiefs on 1-2-2018 and it still has not punched

as for the the credits should got for first purchase also i am not getting my vip gems for each 1$ spend in the online store purchases such as my pre order and other games have not given any gems. i only buy from online store so its not a retail issue.

:)

JoeCamNet · Jan 9, 2018

Missing credits from the past month

Hopefully somebody can help here (twitter directed me to post here) but I've gotten none of my credits for my april purchases nor have I gotten any of my credits from the VIP gems I've spent.

On May 5th I redeemed VIP gems to get 25,000 reward credits. Nothing has been deposited and nothing is pending. I've also never gotten my 10% rebate in credits back for my April spending. I was going to go back and add up my April spending to see what kind
of rebate I should have gotten back, but I'm only 10 days back in the month and up to $200, so I know I'm missing a LOT of credits for the month of April.

How can I get my credits, both earned and redeemed via gems?

XBLRewards8 · Jan 9, 2018

missing vip gems?

Hello street2234,

We see these Gems have been awarded and are in both your vault total at the top of the vault page and on your Gem statement. Please remember that it takes us 96 hours to receive new activity.

XBLRewards8 · Jan 11, 2018

Hello Soulcollecter01,

After investigating your purchase, we found that there was an issue receiving your Sea of Thieves transaction due to its Play Anywhere status. Since our Xbox Live Rewards program only rewards Xbox purchases, the dual-nature of this purchase caused our system
to incorrectly sort that purchase out. Apologies for the inconvenience. We are currently working on a fix for this game, and you should see the offer complete shortly. Regarding your other recent purchases, since those were for the PC and not the Xbox, they
were not eligible for Xbox Live Rewards, such as your Ori and the Blind Forest purchase on the second.

XBLRewards8

Hello Soulcollecter01,

After investigating your purchase, we found that there was an issue receiving your Sea of Thieves transaction due to its Play Anywhere status. Since our Xbox Live Rewards program only rewards Xbox purchases, the dual-nature of this purchase caused our system
to incorrectly sort that purchase out. Apologies for the inconvenience. We are currently working on a fix for this game, and you should see the offer complete shortly. Regarding your other recent purchases, since those were for the PC and not the Xbox, they
were not eligible for Xbox Live Rewards, such as your Ori and the Blind Forest purchase on the second.

Smwutches

Are there any specific offers You're looking for credits from? In order to receive credits, your purchases would either need to be eligible for a specific offer on the site at the time, or you would need at least 1 star level in order to receive VIP rebates.

Anniversary gems are not the same as credits. They would be added to your VIP gems as long as you claim them on the MyRewards section of the site.

Smwutches

There are challenges to receive gems for keeping gold and game pass for a certain amount of time, but there are no offers to receive credits or gems for actually purchasing them. And subscriptions do not count towards VIP.

XBLRewards8

Hello street2234,

We see these Gems have been awarded and are in both your vault total at the top of the vault page and on your Gem statement. Please remember that it takes us 96 hours to receive new activity.

XBLRewards8

Hello MillerTime996,

Our win fulfillment team has sent your prize emails to your vault registered email address. You may also want to watch out for these prizes being automatically filtered to your junk folder, as we have had some users report this happening to them.

missing credits vip gems