missing credit for Being Doctor Rewards

MonkeyBaconCake · Jan 8, 2018

Hi,

I completed the Level 1 and Level 2 purchases for this mission on January 2 and the achievement requirements on January 3, but have not received credit yet for any of the steps. Please look into this. Thanks!

:)

Martinleyland · Jan 8, 2018

Missing Credits ??

hi there I have recently bought a game called gears of war 4 from my being doctor rewards, but I never got my reward credits for buying it ???

FlushedKeyboard · Jan 8, 2018

Being Doctor rewards

Dear XBL Rewards team,

I have purchased one of the eligible titles (Firewatch) and have unlocked more than 5 achievements but it does not show up on the website. Other parts I have unlocked. That is a little strange. Could you please have a look into this?

Regards,

XBLRewards8 · Jan 9, 2018

Hello MonkeyBaconCake,

Apologies for the inconvenience. There was a delay in processing due to one of our databases being taken down for maintenance. We see that we have caught up on processing your purchases. You should see achievements to follow once those completions are processed.

XBLRewards8

Hello MonkeyBaconCake,

Apologies for the inconvenience. There was a delay in processing due to one of our databases being taken down for maintenance. We see that we have caught up on processing your purchases. You should see achievements to follow once those completions are processed.

XBLRewards8

Hello FlushedKeyboard,

Since you registered as a British Rewards member, only purchases in that region's currency (GBP) is eligible for Rewards. Since your purchase of Firewatch was made with CHF, it was not eligible for Rewards, and did not complete the first part of the offer.
Since you did not complete the first part of the offer, you cannot progress the achievement part of this offer.

XBLRewards8

Hello PunkRockRobotV2,

Yes, that purchase would count towards the 30 USD requirement.

Smwutches

Payment method doesn't matter.

XBLRewards8

Hello Aahz Amen Ra,

Apologies for the inconvenience. There is currently an issue with our source for purchase data that is currently in the process of being resolved. This issue has resulted in us being unable to receive purchase information past January 22nd. Once this issue
has been resolved and that information begins to flow again, you should see your offer progress appropriately.We have reviewed your account from another source, and see purchases made on the 25th. Since we receive purchases with the date you made the purchase
and not when we receive it, there should be no issue with progressing your offer due to this delay. Again, we apologize for any inconvenience caused by this delay.

missing credit for Being Doctor Rewards