Missing captures

Kylezy · May 23, 2021

Today I noticed that some random captures have disappeared from being stored on my Xbox. I have a brand new Series X, bought it like a month ago, so storage isn’t the problem. And it wasn’t just the oldest captures, it seems to be random - some from 2 weeks ago, some from 2 day ago. I didn’t upload them to Xbox network because I thought they were safe. Is this just a thing that happens on Xbox?

:)

Abigail Marie

No i still have over 300 gb of storage available. When i go to view all captures it says i have 156. But when i view them theres maybe only 20. But even when i view my Storage capacity its still showing i have a large amount of clips saved. I only have
2 games on my xbox also. Clips from now to 12 days ago are there. Then a alot are missing but clips from over 200 days ago are there.

zeroice007

Another thing you possibly can check is if you have things saved for captures in your drives. That is if you have an external drive of course. If you just have an internal drive just make sure you were actually online and not logged out when you made the
capture

Chevanne Lamey

Umm why are all my locally saved captured gone? I don’t usually upload them in the first place so why I did this happen?

Just a Volunteer

"Ok thank you for your reply"

You're welcome and thank you for taking the time to reply to your post to let us know your issue is resolved.

icsxyppl

Sorry for your trouble Abigail Marie,

did you notice any storage space problems during the gap time period? (i.e. games needing more storage space)

You can check your storage space (aka hard drive space) via Settings>System>Storage.

I am assuming you have only the internal drive setup to use for captures - how much of the internal drive space is used?

Was there an external drive connected during the gap period?

Best regards

Sassan Karai

Missing captures