Missing badges (years and Gold)

Discus and support Missing badges (years and Gold) in XBoX Accessibility to solve the problem; I've been waiting for a while for my XBOX live Gold badge, but that hasn't popped up yet. I discovered a couple days ago that my 20 year badge (I'm... Discussion in 'XBoX Accessibility' started by Longshot083, Jan 25, 2025.

  1. Longshot083
    Longshot083 Guest

    Missing badges (years and Gold)


    I've been waiting for a while for my XBOX live Gold badge, but that hasn't popped up yet. I discovered a couple days ago that my 20 year badge (I'm well past 21 years) has now disappeared too. How do the badge issues get fixed? I tried to call customer service, but either they didn't want to fix it or I had some phone issues (it disconnected my call three times at varying points), and they never called back even after asking for a callback number in case we got disconnected.

    :)
     
    Longshot083, Jan 25, 2025
    #1
  2. Rodrigo Oliver Win User

    Missing badges (years and Gold)

    Hi Longshot083, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    This is a server issue, sometimes it disappears.

    We can't toggle it on or off like the Ambassador badge.

    In this case, I recommend you try to contact support, they may be able to update/verify it.

    Since you had issues with the phone calls, please, try it via the webchat:

    https://support.microsoft.com/home/contact

    Then, follow these steps:

    Type in your query: "Agent"

    Click on Get Help.

    Scroll down the page and click on Contact Support.

    Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

    Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

    I hope this helps.
  3. Frathos Win User

    Years of Xbox live gold badge missing

    Smwutches reply may be your best course of action at the moment. Wait for a billing cycle to go by (31 days) and check again.

    Good luck!
  4. Frathos Win User

    Years of Xbox live gold badge missing

    Your tenure should show the last value reached and increase again when another 12 months of Xbox Gold have gone by if you keep using the same account. Did you start up a new profile now? That would reset your count if you didn't keep the original profile.
  5. M3tal Daz3 Win User

    Years of Xbox live gold badge missing

    No, once the service is interrupted your membership status resets and starts again.
  6. Smwutches Win User

    Years of Xbox live gold badge missing

    It should return on its own. It can sometimes take a full billing cycle (1 month) to show up again. Otherwise, there is no way to force it.
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Missing badges (years and Gold)

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