missing a gamertag on my xbox after Factory Reset

factory reset your xbox one, I had this problem when I got into the preview updates. after the first update I started playing Ryse and didn't get any of the achievements while playing, I even completed the game and nothing. I was on twitter and on the
phone with xbox support and nothing. I did everything here from un-installing and re-installing the game to hard resets and nothing. After a good day of just thinking about it and not playing turning on my xbox I decided to factory reset it. after a factory
reset it fixed the achievement issue but any achievement I missed I never got. what I wish they will let us do is delete the cloud save of the game so I can play it again and get my achievements back.

Thanks to everyone that commented to this theard . I got my xbox fix due to factory restore. A special big thanks to Miss Bijoux for telling me about the factory reset. Thank you everyone

After resetting my Xbox while keeping my app and games (not factory resetting), everything works again.

Thank you for responding to my post but some of my questions still have not been answered yet like how my Xbox froze up after I tried to download Batman on it.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Dongqiang, we've been getting some similar occurrences on new generation consoles, and even doing a reset the noise didn't disappear, this could be something related to the Series S/X update.