Missing 9000 points from FrankenRewards

Black Adder IV · Nov 2, 2017

I did not receive my 4000 bonus points for FrankenRewards – Level 3 and the 5000 bonus points for completing all the steps.

I had 5 achievements in the game(s)* you purchased

Dead Rising 4 - purchased Oct 24

The five I completed

Time For Minigolf - Dead Rising 4 Oct 28

Faaantastic! - Dead Rising 4 Oct 28

A Whole New World - Dead Rising 4 Oct 28

Elementary! -Dead Rising 4 Oct 28

C-C-C-Combo!! - Dead Rising 4 Oct 28

:)

XBLRewards8 · Nov 2, 2017

FrankenRewards Missing Points

Hello Solitas,

Apologies for the inconvenience. We are currently in the process of resolving an issue with avatar purchases. You should see this offer complete shortly.

Solitas · Nov 2, 2017

FrankenRewards Missing Points

It’s been more than 96 hours since I purchased my avatar item that cost more than $2. Did the item not qualify? It was on the page provided in the link. Is there further action so I may get the points?

XBLRewards8 · Nov 3, 2017

Hello Black Adder IV,

Apologies for the inconvenience. We confirmed an issue with your Faaantastic! Achievement that we have escalated and are investigating with another team. In the meanwhile, we will adjust your account for completion of these offers. You should see the Credits
shortly.

XBLRewards8

Hello Black Adder IV,

Apologies for the inconvenience. We confirmed an issue with your Faaantastic! Achievement that we have escalated and are investigating with another team. In the meanwhile, we will adjust your account for completion of these offers. You should see the Credits
shortly.

XBLRewards8

Hello Solitas,

Apologies for the inconvenience. We are currently in the process of resolving an issue with avatar purchases. You should see this offer complete shortly.

XBLRewards8

Hello Nooblade,

Apologies for the inconvenience. We have confirmed your activity through a secondary source, and will adjust your account accordingly. You should see the Credits shortly.

XBLRewards8

Hello ab1311,

You are a German Rewards member. Since your purchases were made with a different regional currency (except for your avatar purchase), those purchases were not eligible for Rewards.

XBLRewards8

Hello BrushyCarrion66,

Yes, we have a small wiggle room to allow for a missing cent. A purchase of $39.99 will complete the $40 requirement for FrankenRewards.

Missing 9000 points from FrankenRewards