missing 50k points for xbox console upgrade.

Hope this may help,

I received the offer of 50k points for upgrading to an Xbox one s console and had not received the 50k points.
Xbox Live Rewards

After re-reading the FAQ and terms links: Xbox Live Rewards

The one thing I missed in the "how to receive offer" section was you need to log into the console during the promotion period in order to receive the 50k points.

I was not planning on opening the box or setting up the console because it was going to be a Christmas gift.

I went ahead and set up the console then repackaged it.

About 10 business days later the 50k points showed up in my account.

Not sure if this was what I was missing or if I needed to wait longer.

What I was trying to find out is how to get the 50k points converted when I saw others having the same issue about not getting the 50k points.

:)

 

missing 50k points for xbox console upgrade.

You'll want to post in the Xbox Rewards Questions forum in order for support to check into it for you.

 

missing 50k points for xbox console upgrade.

hi, I still have not received my 50k points? I purchased my Xbox one s on 25th November and been logged in and playing the Xbox since then, but no points have been credited to my rewards account?

Please could someone look into this matter and get back to me ASAP?

Thanks

 

So you have them pending but they havent been converted yet?

 

Your lucky. Ive been waiting like 15 business days

 

They are pending. I sent MS a support question 3 days ago and have not heard back. I can't figure out where their response would be, or if they email it to me.

The problem is I have over 5,000 points, but no button to request a deposit that it says should exist.

I'm going to wait until after the 31st to see if they automatically convert.

 

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by
the 15th of the next month. So it sounds like yours are scheduled for deposit on the 29th.

For future reference, in order to receive a response from Rewards support, you'll want to post on the support section of this forum, not discussion.