Missing 50K for upgrade to one S

whisp3r27 · Jan 3, 2017

I upgraded to the one S through the rewards page, yet now that the offer is gone I have still not received my 50k.

:)

Lochenblue · Jan 3, 2017

Still missing the 50k points from One S promo

Happy New Years everyone.

I am still missing my 50k points from the upgrade to the Xbox One S purchased through Microsoft. It was shipped out on the 16th of December, but still nothing in my account. Have I forgotton to do something?

Thanks

sprintCFD · Jan 3, 2017

missing 50k points for xbox console upgrade.

Hope this may help,

I received the offer of 50k points for upgrading to an Xbox one s console and had not received the 50k points.
Xbox Live Rewards

After re-reading the FAQ and terms links: Xbox Live Rewards

The one thing I missed in the "how to receive offer" section was you need to log into the console during the promotion period in order to receive the 50k points.

I was not planning on opening the box or setting up the console because it was going to be a Christmas gift.

I went ahead and set up the console then repackaged it.

About 10 business days later the 50k points showed up in my account.

Not sure if this was what I was missing or if I needed to wait longer.

What I was trying to find out is how to get the 50k points converted when I saw others having the same issue about not getting the 50k points.

XBLRewards3 · Jan 3, 2017

Hi whisp3r27. There is currently a delay in awarding for console purchases. Credits should show as pending by the end of the week. Thanks for your patience.

XBLRewards3

Hi whisp3r27. There is currently a delay in awarding for console purchases. Credits should show as pending by the end of the week. Thanks for your patience.

Anguis Rex

I'm going to brace you before the official response because I have had problems about the One S upgrade as well; you will not be eligible for the 50K points unless you already had an Xbox One and purchased another Xbox One S. Best of luck on the rest.

XBLRewards3

Hi skepticalj. 50,000 Credits were awarded on November 28 and deposited to your Microsoft account on December 14th. You can check your MyStatement on your MyRewards page and your Microsoft account at http://commerce.microsoft.com.

XBLRewards8

Hello xSMOKEx 20,

Apologies for the inconvenience. We have verified your purchase information from MicrosoftStore.com, and will adjust your account to reflect this purchase. You should see the changes by the end of next week, at the latest.

XBLRewards8

Hello WOLVERINES1997,

The Credits have been pending in your account since December 6th. They were deposited yesterday. For future reference, you can review your Rewards Credit events from the MyStatement on the MyRewards page.

Missing 50K for upgrade to one S