Missing 3 Month XBox Live Token From January Promotion

Hello, I just spoke with XBox Support and was told to create a post about my issue. I purchased 3 months of XBox live during a promotion on 1/23. I was supposed to receive a token via the XBox Message Center for an additional 3 months by 3/15.

I have not received this token and would like assistance.

Thank you.

:)

 

Also no Promotion Token received

I also ordered 3 Months Xbox Live via Console with the Order ID 8338156688 on 15. January and did not received the Token from the PUBG Promotion.

 

Not received 3 month xbox live

I brought a 3 months membership on the promotions page on 29th January 2018 when if you brought 3 months from that promotions page you get another 3 months token, i spoken to support and they said i was eligible for the token and that you're having problems.

Gamertag:

I brought it on the promotion page on xbox.com

Promotion was valid from 15th january to the 30th January, i brought it on the 29th.

 

Thank you for posting this. To keep things organized in one spot, please read Mister Quasar's post in our

Missing 3 Month Xbox Live Post and reply to our mega-thread with the information requested. We are in the process of working with the appropriate teams to investigate this issue, and we are using that mega-thread to collect information.

Thank you for your patience while this is looked into.