Missing 3 month code for the PUBG promotion

Sh0rtE82 · Aug 21, 2018

Ordered over xbox.com

Order number 2798451825

On 22. Januar 2018

:)

xInstinxtz · Aug 21, 2018

3 month gold, Pubg G set promotion. Have not received code yet

In essence, there was this pubg 3 month gold membership promotion that offered a exclusive pubg item called the 'PUBG xbox g set'. This promotion ended at Oct 2nd and I found it via the xbox dashboard. At the time, I had no gold membership so I bought the
3 month gold membership via the xbox dashboard on the 26th or 28th September, as I was intrigued by the promotion.

My friend told me he contacted Microsoft support regarding this and they told him it takes around 10 days for the code to arrive, after you bought the gold membership via the promotion.

Albeit it's been over 10 days for me and I haven't received the code yet for the 'Xbox Pubg G set' even though I qualified for the offer.

Schneekettchen · Aug 21, 2018

Missing additional 3 Month

Hi, I bought 3 months of xbox live gold in January and was supposed to get a code for an extra 3 months by March, this was the PUBG promotion.

My order number is 5856941564 and date i ordered was 24th of January

Thanks for any help.

SLB4EVERPT · Aug 21, 2018

The better is contacting directly official xbox support, they are the only ones that can access to your biling records and to take care the case.

You can contact them by the Phone or Microsoft Support Chat option at
Contact Us | Xbox Support

SLB4EVERPT

The better is contacting directly official xbox support, they are the only ones that can access to your biling records and to take care the case.

You can contact them by the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

sajaah

I recently purchased a 3 month Xbox live Gold subscription, and it was advertised as also comming with a “token” for downloadable content for Pubg. But I never received the downloadable content token. Ive contacted Walmart (who i bought it
from), ive contacted Pubg (by email) and was reassured to contact Microsoft being that you guys are the retailer. Ive contacted customer support by chat and phone. And was told to make a post. any help?

ohJayGee

Thank you. That does reassure me. I was starting to feel like I was waiting for nothing. I do hope the email comes in because everytime I spoke to someone they seemed pretty confused to what I was referring to.

XBF Nestor S

Hey Jay thanks for the response, Xbox Live 3 Month Gold Membership and
PUBG DLC token code will arrive separately. Bonus token code will be sent to the email address provided starting
October 3rd. Promotion ends on October 2nd so we would give it 5-7 days from the 2nd to receive it. If after that time it hasn't been received then I would reach out to one of our

Xbox Billing Specialists to see what options are available to make this right bud! Keep us posted!

XBF Nestor S

Hey Jay!

The appropriate team has determined that all eligible customers should now have received their 3 Month Xbox Live Gold codes. If you haven't already, check your Xbox
Live inbox to make sure you have received your code. If you have any additional questions regarding this promotion, or need further assistance, please feel free to request a callback from one of our Xbox Support Specialists through

contact us, the issue for further assistance.

Thanks again for all of your patience. Happy gaming!

Missing 3 month code for the PUBG promotion