Missing 15,000 pts for pre-ordering Game off microsoft.com

SomewhatGroovy · Dec 16, 2016

Ordered a game on 11/24/2016 off microsoft.com to take advantage of pre-order promotion which reward 15000 pts per title. Game was shipped on the 28th. As of today, 15 business days later, they have not been credited to my account.

Gamertag:

Order Number: 11636658467

:)

i am DJ DC · Dec 16, 2016

missing rewards for multiple games

I am missing my 15,000 point rewards for Tom Clancy's Wildlands and for Infinite Warfare. i never got them. Hope i also get them for pre ordering WWII.

would also like a refund for Infinite Warfare because its a terrible game.

Dark Marvel95 · Dec 16, 2016

Destiny: Deluxe Edition

I was wondering, since Xbox Live Rewards has an offer for 15,000 rewards points for pre-ordering any game that ships before 12/31, would Destiny The Deluxe Edition be eligible? I didn't see it available in the pre-order section of the Microsoft store, so
I wasn't sure whether it was or not.

XBLRewards3 · Dec 19, 2016

Hi SomewhatGroovy. They are pending in your account now!

XBLRewards3

Hi SomewhatGroovy. They are pending in your account now!

XBLRewards8

Hello Vemonus Smithy,

The only way to receive Credits for a single pre-order is through our MicrosoftStore.com offer, which rewards 15,000 Credits for a single physical (disc) purchase off of MicrosoftStore.com. Since your purchase was a digital pre-order, it was not eligible
for any Credits. However, it did award one punch on the Games on Demand punchcard. That offer requires the purchase of three eligible games to complete the offer and receive 15,000 Credits.

XBLRewards8

Hello Diamond Descent,

We have not had a 10,000 Rewards Credits offer for pre-orders, with the exception of our September Gears of War pre-order offer. You may be thinking of our 15,000 Credit MicrosoftStore.com pre-order offer that we had up until this year. However, that offer
requires the purchase of a physical pre-order copy off of MicrosoftStore.com. Since your pre-orders were digital, they were not eligible for that offer.

The only thing pre-orders are currently eligible for is the Games on Demand offer. Pre-orders are not eligible for MyVIP, as referenced in our FAQ.

XBLRewards8

Hello Y2Jonny,

As long as it was a physical (disc) pre-order purchase off of MicrosoftStore.com, it should qualify and award 15,000 Rewards Credits 15 business days after shipping.

XBLRewards8

Hello Sick Yoshii,

There is no offer and there has not be an offer in the last two years that would award 5000 Credits per pre-order up to 15,000. The only offer we have had for pre-orders is the Games on Demand offer, which awards 15,000 Credits for the purchase of three
eligible pre-orders during the offer period. Since you only made one pre-order during the most recent Games on Demand that started in January and ended in March, you did not complete the offer. The only eligible pre-order you made while the offer existed was
for Sword Art Online.

Missing 15,000 pts for pre-ordering Game off microsoft.com