Misleading Microsoft Store advertisement. This NEEDS solved...

Plawckz · Mar 1, 2020

Well I can't believe I've had to result to typing on the forums because I'm in such a disgusted mood that my topic has come this far but I'm writing about the terrible way "Minecraft Master Collection" and "Minecraft for Windows 10 Master Collection" errors
on the Microsoft Store.

Once upon a night, approx. 39 nights ago I was convinced to play with a buddy to have some nostalgic fun. We were about to play on Windows 10, boy did I not expect to end up here feeling so confused after realizing that I must have mistakenly forked over
the $50 for the "for Windows 10" collection.

This is where I just don't understand why everything is as so... This is the SAME game because advertisement for the SAME content in two BARELY different ways... I mean just look at this:

Minecraft Master Collection:

https://www.microsoft.com/en-us/p/m...tion/9pmtbb8xs937?activetab=pivot:overviewtab

Minecraft for Windows 10 Master Collection:

https://www.microsoft.com/en-us/p/m...tion/9pbpd1ftzlcv?activetab=pivot:overviewtab

As you can see, there's even an "[Xbox logo] XBOX LIVE" above the Windows 10 collection as a huge misleading mistake:

https://gyazo.com/ede6e7c6e4b35b20167cc91a10c6449d.jpg

Pretty much the only different between these two is that the "Minecraft Master Collection" is advertised to offer cross platform play... And yet these are the same price?

I also feel unfortunately inclined to adding that after checking properly I also did not receive 1,000 Minecoins for the in-game store. I have no doubts that I have properly checked the account.

It is very, very, very, very upsetting to me that I've had to go through so much hassle to get ahold of a human about this. Then I get denied my submission for the idea of a refund or exchange after I've been so ready to help get it solved? Oh come on Microsoft....
Over a game designed for the children's demographic. Please help my poor [mod removed] out, I can't believe this. I have recorded chat history with the online representative after clicking "Talk to an Agent" and he barely seemed to be able to comprehend this
matter after I explained it in nearly a more concise way. This is so unfair, you guys need a better system of customer service.

:)

Smwutches

Unfortunately all you can do try resubmitting the refund request or reply to the email you received denying the refund to talk to the refund specialists, but since it is out of the 14 day return policy, there really isn't anything else to do.

King Abiji

One of the unintended consequences of a cross platform marketplace. Same reason I have two version of Minecraft as well!

Plawckz

I understand they actually are for different platforms and feel like an absolute fool for going full dyslexic on the "for Windows 10" part but I feel like this would be a more conditional refund and I have a widely confident feeling that this was under-looked
by the associates who helped me upon getting this far.

It’s been longer than our refund policy allows for digital game products. Thanks for understanding.

I really just don't understand how this is still on the market when one can LITERALLY purchase Minecraft Master Collection and play the Windows 10 edition?? My friend and I were even in a realm with players who were on console.

The Minecraft Master Collection:

"Survive online with friends on console, mobile, and Windows 10, or share the adventure at home in split-screen multiplayer."

I don't know what to try at this point, unfortunate.

All I wanted to do was turn around thinking I indeed could move this party to the big screen.

I'm sorry but I find this to be sooooo dumb.

ItzAprilLol

Hello! If you go to compare editions, you get more loot ( in game items) with the master and some unique items you cant with others. I am so sorry!

Smwutches

Sorry for the extra complaining here but I can't help but find it astronomically annoying to think that people have been buying the same Minecraft Master Collection and playing on either their console or PC, but people who spend the same
amount of money can only play on Windows 10.

Either version will only work on the One or on the PC. Neither will work on both. Minecraft is not a Play Anywhere title.

Misleading Microsoft Store advertisement. This NEEDS solved...