Mircosoft GameinPut. Freezing.

Update Graphics Drivers

Update Chipset Drivers:

Update BIOS/UEFI: for my brand

Power Settings:…… I check the temps a lot it’s CPU 55 GPU 44 ✅ getting the freeze while idle. When gaming it’s cooler than my other laptop which that would have been in the mid 80s while my new one is CPU 79-82 Gpu 65-75.

RAM Memory Check✅✅✅ Did it 3 times.

Hard Drive/SSD Analysis❌ didn’t do this.

System Restore: ❌

Contact Technical Support: I did.

Hello Kadeem L,

I'm Jose again in response to your prompt reply.

I'm sorry to hear that you're still facing the issue. Here are some additional steps you could try to solve the freezing problem on your new gaming laptop:

Update Graphics Drivers:
Make sure you have the latest graphics drivers for your GPU. Visit the GPU manufacturer's website and download the latest drivers.

Update Chipset Drivers:
Check for updates to the chipset drivers for your laptop on the manufacturer's website or the motherboard manufacturer's website.

Update BIOS/UEFI:
Consider checking if there's an update to the BIOS/UEFI available for your laptop. Be cautious and follow the manufacturer's instructions to avoid issues.

Power Settings:
Adjust the power settings on your laptop to ensure it's configured for optimal performance while gaming. You can find these options in the Control Panel. Keep in mind that higher performance settings demand more from the computer, potentially causing more heat. Lower settings reduce demands, but I encourage you to research overheating on your own to have a better understanding. Another recommendation:

RAM Memory Check:
Use the Windows Memory Diagnostic tool to check for issues with RAM.

Hard Drive/SSD Analysis:
Perform an analysis of the hard drive or SSD for potential problems. Windows has a built-in tool called "Error Checking" for this.

System Restore:
If the problem started after the GameInput update, consider restoring your system to a point before that update.

Contact Technical Support:
If the issues persist, I would recommend contacting the technical support of your laptop's manufacturer. They can provide specific assistance for your model and configuration.

I hope one of these steps helps you resolve the problem. Another thing to consider is the ventilation of your laptop—ensure it's in an appropriate place. It could also be factors related to the laptop itself, as you mentioned issues even with the browser open. You might want to consult with a trusted technician.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

Hello Kadeem L, I'm an independent advisor, and I'm more than willing to assist you.

I sincerely regret to hear that you are experiencing issues with Microsoft GameInput and system freezes. Here are some steps you could try to resolve this problem:

Uninstall Microsoft GameInput:

Go to "Settings" on your system.

Select "Apps" or "Programs."

Look for "Microsoft GameInput" in the list and uninstall it.

Restart your computer after uninstalling.
Update your Drivers:

Make sure you have the latest drivers for your hardware, especially for your graphics card and input peripherals like keyboards and mice.
Check Hardware Issues:

Run a disk check on your hard drive to rule out potential hardware issues.

Check your system's temperature to ensure it is not overheating.
Check Power Settings:

Adjust power settings to prevent your system from going into sleep mode during game playback.

Disable selective USB suspension in advanced power options.
Scan for Malware and Viruses:

Perform a full system scan for malware or viruses using your security software.
Restore the System:

If issues started after the installation of Microsoft GameInput, consider restoring your system to a point before that installation.
Check Forums and Communities:

Look in online forums and communities to see if other users have encountered and resolved similar issues.
Contact Technical Support:

If problems persist, consider reaching out directly to Microsoft's technical support for more specific assistance.

I hope one of these steps helps you resolve the issue. Good luck!

Xbox Technical Support: https://support.xbox.com/

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

I did the system restore and ssd check still freeze.

Hello Kadeem L,

I am Jose again in response to your reply.

Thank you for providing detailed information about the steps you have taken so far. It seems you have performed a series of troubleshooting steps, but you are still facing the freezing issue. Since you have already contacted technical support, here are some additional suggestions you might consider:

Hard Drive/SSD Analysis:
Performing an analysis of the hard drive or SSD can help identify potential issues with storage. You can use the built-in Windows tool called "Error Checking" to carry out this analysis.

System Restore:
Restoring the system to a point before the problematic update might revert any changes that caused the issue. Ensure you choose a restore point before the installation of the GameInput update.

I repeat this as it is important to rule out all these issues before sending it for inspection, as the solution could be in these steps and could save you unnecessary inspection expenses.

I hope these additional suggestions prove helpful. If the issues persist, continue working with technical support to obtain specific assistance for your situation. Remember to contact a trusted technician who is knowledgeable about laptops for a comprehensive and professional assessment.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.