Minecraft Xbox wont download packs

My wife and I have the family pack. her account is the primary account. I bought and downloaded minecraft on her profile. My son just got his own xbox. I downloaded her profile and game to his xbox but it wont let him play under his gamertag. All three
gamertags are under the family pack. Is there a way to get him to be able to play minecraft on either xbox under his gamertag?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work do you have an external hard drive plugged into your console? A corrupted hard drive may cause issues.

Wishing you the best of lucks!
Share extra feedback if necessary

I am having this problem on Pc and it is the Bedrock edition. And yes i am having the same issue with other texture packs that I have tried downloading

Buddy, please try this:

I see, let's try this mate:

First uninstall actual minecraft launcher. (Don't forget to backup worlds if necessary)

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account install minecraft launcher and give it a new try