minecraft wont allow me to access realms cause my account is set up wrong?

My son and I have been playing Minecraft on iPad and Android tablet for a while now and have a Realm set up so that we can play with our friends online. We have had zero access issues getting onto the Realm.

We have just bought an Xbox One Console, installed Minecraft but neither of us can get onto Realms.

We get this message:

"You cannot play on Realms because of how you Microsoft Account is set up. This can be changed in your privacy and online safety settings on aka.ms/accountsettings"

My sons Microsoft account is an adult account.

My Microsoft account is an adult account.

We have our privacy and online safety settings set to allow multiplayer gaming and joining clubs which is what is recommended to get onto Realms. We've had no issue on the iPad or on the Android tablet.

We've checked all our setting over and over again via PC login into our Microsoft/Xbox accounts and these setting mirror the settings we see when we check our privacy and online safety setting on the Xbox console.

I re-iterate - allow multiplayer gaming and joining clubs - both required for Minecraft Realms.

What is restricting our access?

How do we resolve this?

It's infuriating!

N.B. Our accounts are totally separate - we don't use the Family settings and don't have a Family group set up. Just adding this to avoid people suggesting we need to change settings within Family settings as this is NOT set up.

I can,t create releams

Hi!

Check your Microsoft account privacy settings here: https://account.xbox.com/settings

This article provides the privacy settings required to enable Minecraft realms access:

I'm trying to set up an Xbox Live or Microsoft Account (including Realms access for Child Accounts!)

I hope it helps

Regards

Hi again,

There is a Minecraft article that tackles the topic about managing parental consent, settings, and realms/multiplayer access. Navigate to the parental controls section and make sure you completed the steps under "Account set up to enable...access realms" which is about halfway down the page. The page also includes screenshots of the settings.

XBF Drew

Hi Drew, I'm afraid I've already followed these steps and enabled all of the privacy options to allow me to connect to multiplayer clubs etc. However I still don't understand why my Minecraft account thinks I have a child account, which must be why I can't join realms too. But it's all connected to my Microsoft account which displays my correct date of birth?

Is there any way I can get in touch with a software developer/engineer who can take a look at my account/permissions?

It may just be taking the servers a while to catch up and allow you to access the minecraft realms.

Hi!

Check Microsoft account privacy settings at https://account.xbox.com/settings

This article provide the settings for Minecraft:

I'm trying to set up an Xbox Live or Microsoft Account (including Realms access for Child Accounts!)

Regards