Minecraft wont accept code due to "not logged in", but I am

The instructions from the Microsoft Community Moderator are WRONG. THERE IS no one that can help and half the time they hang up on you.

** you have to be logged into the MICROSOFT STORE... not the redeem.microsoft.com as they tell you on the chat and other links. Save yourself the headache from calling this help desk... just be sure to log into the Microsoft store. not just microsoft.com

I'm sorry for the previous experience you had with our Moderators, bkle.

We understand that you have given an applicable resolution to Elena, and we appreciate you for sharing that.

It is indeed necessary to have Microsoft Store and redemption site to be on the same locale or at least logged in to the account on Microsoft Store.

Thank you and happy holidays to you, bkle!

Regards,

Hello Elena2011k,

Thank you for posting in Microsoft Community.

I'm sorry to hear that you're having trouble redeeming your Minecraft code. Based on the error message you provided, it seems like there might be an issue with the authentication token associated with your account. Since billing and purchases is best supported by our live support team. They have advance tools to further check your account. Please reach out to them by following the steps below:

Please use this link: Contact us | Xbox Support

1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
2. If not, please select the country/region it is showing and select the correct one among the lists.
   
3. Make sure to use to check the available contact times of the support.
   
4. Select the "Contact Us" button
   
5. Select the drop-down menu options that will match your concern.
   
6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
9. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
   

Sincerely,



Microsoft Community Moderator

So what I did was my father bought a gift code for minecraft that was put in the region of india andi am in the uae so I took my phone downloaded a vpn and used my phone instead of my laptop to redeem the code

And when I logged in to my account that redeemed the code in minecraft is say not bought

You wont be able to use the code. To add attempting to bypass region restrictions is also a bannable offense so id suggest not attempting to do that. Using a VPN to try and bypass the restrictions wont work in any event as you've discovered

I am sure it is on this email. I purchased a minecraft java code and used it on minecraft.net logged in my microsoft account.