minecraft windows 10 starter minecoins missing

Hello,

So i followed your link you provided but it just sends me back to the forums in an endless loop. I also tried re-logging but they didnt show up.

Is there another way i can receive the minecoins?

Hello squidy fan,

I'm sorry to hear that your Minecoins are missing.

I would suggest going to look at your recent purchases to verify that the transaction went through.

If it did, then try relogging into your account. If they still don't show up, then you can contact Microsoft Support by going to https://support.microsoft.com/

I hope that you can get everything worked out!

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Thank you for your reply.

1. I can confirm I can find the purchase on account.microsoft.com

2. I restarted the game and computer and nothing changed

3. I checked the iPad, it was logged in with the Microsoft account in Minecraft and could verify that the purchase was also available there. The skins and resource packs could be used on the iPad. However the Minecoins balance was still unchanged and was
missing the 700 coins.

I followed your link to Xbox support but am unable to get anywhere useful. Most links are related the Xbox console gaming. Every link I follow that could be related to the Windows 10 store lead me to some form of useless FAQ and then I go back in circles.
I got to a chatbot that gave useless replies and redirected me back to the same FAQs.

Please help, this is a pain.

Hi TheEnemy42,

I've had a look around and found this. Try this and let me know how you get on. I've also enclosed a link for support that worked for me for someone to contact.

If you purchased on your Windows 10 device:

1. Sign in at account.microsoft.com and check your recent purchases.
2. If you see a completed purchase, restart your device as it may need to be updated.
3. If you have another Windows 10 or Pocket Edition device, sign in on that device to see if your purchase appears there.
   • If the purchase appears, there may be a problem on your device. Make sure that you’re signed in with the same account used to complete the purchase.

Clicky

Hello SwytchWorks,

Thank you for posting here on the Xbox forums. This thread is a bit old, so it will be locked due to its age. If you haven’t already, please go ahead and make a new thread detailing this issue and any troubleshooting steps (if any) you’ve tried
so far. That way we can tailor our support specifically to you. We will be happy to help you there!



Thanks again