Minecraft Windows 10 beta key activation failed on Windows Store

Phoenixius23 · Oct 12, 2016

I got a key from Mojang on my Mojang-Account for Minecraft Win10 Beta.

I tryed to activate it in the windows store on win 10, but I got an error message: HmQNvv6qkEmFsUd+.19.2

And they say to me the key is allready activated.

First I wrote an e-mail to Mojang. They told me following:

Hi Nicky,

I'm sorry to hear that you're having trouble with the Windows 10 Edition of Minecraft. Code redemptions and purchases are made through the Windows Store, and help is provided by Xbox Support.

If you need help with your code for Minecraft: Windows 10 Edition Beta you can contact Xbox for help at

https://support.xbox.com/contact-us#4:1:2

For technical issues, please visit the Minecraft forum at
http://www.minecraftforum.net/forums/support/minecraft-windows-10-edition

For general questions about Minecraft: Windows 10 Edition Beta, navigate to
https://support.xbox.com/xbox-on-windows/game-titles/minecraft-windows-10-edition-beta-faq

If you have any questions about your Mojang account, please let us know.

Best regards,
Patrik S.

#######################

After that I chated with the windows-support:

They told me: yes the key is activated, but that´s all they can see. They can´t even see what the key is for.

But she told me to write down the problem here and the Microsoft Support Code, but I got 3 from her.

So here they are:

74646980

83555158

54587942

I hope somebody can help me out yet. Cause the support said that´s all I can do.

:)

Sabbstian · Oct 12, 2016

Will I get minecraft free on minecraft.net if I bought in on the windows store?

As someone who has Minecraft for both Xbox One and Windows (both Win 10 version and the Java version) I can answer this.

Poli5hesBubble: When the Windows 10 Edition (Windows Store Version) of the Minecraft entered public Beta in 2015/2016, owners of the pre-existing Java version were given a key to download and own the Windows 10 Edition (Windows Store Version) for free, as
they already owned it for PC (in Java form). However, this does NOT work in reverse; if you bought the Windows 10 Edition (Windows Store Version), you will NOT be given a free copy of the Java version.

KyleCBlanchard: Similar to the answer for Poli5hedBubble, if you own the Java version from Minecraft.net, you should be able to go to your Mojang account, log in and see a key that, once entered into the Windows Store or at redeem.microsoft.com, will allow
you download the free copy of Minecraft: Windows 10 Edition for free.
Click to expand...

Ok thank you, was just wondering.

TheNexusGen · Oct 12, 2016

Will I get minecraft free on minecraft.net if I bought in on the windows store?

As someone who has Minecraft for both Xbox One and Windows (both Win 10 version and the Java version) I can answer this.

Poli5hesBubble: When the Windows 10 Edition (Windows Store Version) of the Minecraft entered public Beta in 2015/2016, owners of the pre-existing Java version were given a key to download and own the Windows 10 Edition (Windows Store Version) for free, as
they already owned it for PC (in Java form). However, this does NOT work in reverse; if you bought the Windows 10 Edition (Windows Store Version), you will NOT be given a free copy of the Java version.

KyleCBlanchard: Similar to the answer for Poli5hedBubble, if you own the Java version from Minecraft.net, you should be able to go to your Mojang account, log in and see a key that, once entered into the Windows Store or at redeem.microsoft.com, will allow
you download the free copy of Minecraft: Windows 10 Edition for free.

Miss Bijoux · Oct 13, 2016

Hey Nicky -

It sounds like, as you state, that the code has been activated. Is it possible that it was activated under a different Microsoft account? Maybe a different domain? People sometimes use similar email handles that end in hotmail and then outlook, for example.

Double check that and then let us know.

Phoenixius23 · Nov 3, 2018

Ok seems like nobody can help here too. So thanks for nothing Mojang and Microsoft.

Phoenixius23

Ok seems like nobody can help here too. So thanks for nothing Mojang and Microsoft.

Miss Bijoux

Hey Nicky -

It sounds like, as you state, that the code has been activated. Is it possible that it was activated under a different Microsoft account? Maybe a different domain? People sometimes use similar email handles that end in hotmail and then outlook, for example.

Double check that and then let us know.

TheNexusGen

As someone who has Minecraft for both Xbox One and Windows (both Win 10 version and the Java version) I can answer this.

Poli5hesBubble: When the Windows 10 Edition (Windows Store Version) of the Minecraft entered public Beta in 2015/2016, owners of the pre-existing Java version were given a key to download and own the Windows 10 Edition (Windows Store Version) for free, as
they already owned it for PC (in Java form). However, this does NOT work in reverse; if you bought the Windows 10 Edition (Windows Store Version), you will NOT be given a free copy of the Java version.

KyleCBlanchard: Similar to the answer for Poli5hedBubble, if you own the Java version from Minecraft.net, you should be able to go to your Mojang account, log in and see a key that, once entered into the Windows Store or at redeem.microsoft.com, will allow
you download the free copy of Minecraft: Windows 10 Edition for free.

Sabbstian

As someone who has Minecraft for both Xbox One and Windows (both Win 10 version and the Java version) I can answer this.

Poli5hesBubble: When the Windows 10 Edition (Windows Store Version) of the Minecraft entered public Beta in 2015/2016, owners of the pre-existing Java version were given a key to download and own the Windows 10 Edition (Windows Store Version) for free, as
they already owned it for PC (in Java form). However, this does NOT work in reverse; if you bought the Windows 10 Edition (Windows Store Version), you will NOT be given a free copy of the Java version.

KyleCBlanchard: Similar to the answer for Poli5hedBubble, if you own the Java version from Minecraft.net, you should be able to go to your Mojang account, log in and see a key that, once entered into the Windows Store or at redeem.microsoft.com, will allow
you download the free copy of Minecraft: Windows 10 Edition for free.

Ok thank you, was just wondering.

Xiousa

Hiya!

A few questions;

1. Is Minecraft the only app that crashes for you?

2. Are you in the Windows 10 Minecraft Beta, or are you using regular Windows 10 Edition Minecraft?

If you are facing this issue with only Minecraft app, I suggest you to run the app troubleshooter and check.

Press Windows Key+X.
Click Control Panel.
Select Troubleshooting.
On the left pane, click on View All.
Click on Windows Store app to run the troubleshooter and follow the on-screen instructions.

Minecraft Windows 10 beta key activation failed on Windows Store