Minecraft telling me that i don’t own it, yet I do

It now says I don’t own it completely.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

Has the migration from mojang to Microsoft account been done recently?

Or did you buy it directly from the Microsoft store?

Can you see the purchase here?

https://account.microsoft.com/billing/orders/

Is your Windows profile from the account that purchased Minecraft?

keep the same account on xbox app and microsoft store for testing.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This may mean we’re having trouble checking usage rights.

Can you remember if you own the game digitally or via disc game? If you own the game digitally please sign in to https://account.microsoft.com/billing/ordes, and check if you can see the game order from there stated as "completed".

Once confirmed, remove and re-add your account to re-sync the game license.

REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

Whats happen?I dont login yet!What can i do now?Answer me again to tell me what can i do now please answer me soon.More,send me a email to tell me what i must i do and try to repair the problem in minecraft beta.Now please tell me,my feedbacks they going
to enter in minecraft beta 1.12.0.8?

I tried to email them, but they dont respond. Thank you.