Minecraft says Microsoft account is connected but can’t access it

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Brandon, click the link below to log in to your account and see if the security numbers or email belong to you.

Security

https://account.microsoft.com/security

If you do not recognize the number, you will have to add another number to the account and it is also ideal to change the password as your account may have been compromised.

Secure your account after you've been hacked

https://support.xbox.com/en-US/help/account-pro...

Nice to meet you. whenever I try to connect the Microsoft account I use to minecraft on my ps4 it says their is another account on there butt I don't have access to that email anymore it is associated with.

Hi Daniel

Yes I filled out that form and received an email back saying the information was not enough to recovery the account. The problem is Microsoft does not recognize Minecraft accounts and Minecraft can’t help with accounts because of the migration. I asked Microsoft if they can get us a Minecraft credit so he can download Minecraft again and create a new account but no response.

Hey there, Kana Sushi

When you say your Minecraft account has been hacked, please can you tell me if you connected your Minecraft account to your Microsoft account?

Are you able to access your Microsoft account?

Thanks,

Nathan

Hi Tabitha,

My name is Aileen, and I’m an Xbox Expert and an Xbox user myself. I’m really sorry you’re going through this. I’ve been in the same spot before, and I know how stressful it is when you can’t access your game because of account issues. Just a reminder, this is a public forum, and I’m not able to access or change accounts, but I’ll do my best to help with the info available.

If you can’t figure out the Microsoft account linked to your PlayStation (PSN) for Minecraft, unfortunately, there’s no official tool or page that shows that specific connection. Microsoft doesn’t currently allow users to check which Microsoft account is linked to a PSN ID from the Minecraft.net profile or from the Microsoft account settings.

Here’s what you can try instead:

If you have access to any old emails you may have used, try logging into https://account.microsoft.com with them one by one and check if Minecraft or Xbox activity shows up under the "Privacy" tab or the "Your Info" section.

If Minecraft was linked to your Microsoft account, you may see a gamertag at https://account.xbox.com once you’re signed in. That’s a hint it could be the right account.

If you ever used the Minecraft Help form, search your emails for "Mojang" or "Minecraft"; you might find a message tied to the right account.

If you can’t recover the correct email address and you're locked out, your best bet is to contact Minecraft Support through this form:

https://help.minecraft.net/hc/requests/new

Choose “Minecraft for PlayStation” and explain your situation clearly. Include your PSN ID and let them know you can’t remember which Microsoft account was used.

I hope this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen