Minecraft purchase not recognized on minecraft.net, nor official minecraft launcher.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

In order to fix this, you will need to find the Microsoft account where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have the Minecraft transactions. If you have found the transactions, use the same Microsoft account to log out and re-login to Microsoft Store and Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

If you have confirmed the Minecraft's transaction order number from your account's order history yet the issue persists upon launching the game, I highly recommend you reach out to Mojang Support for further assistance as they have the tools and resources to properly investigate this:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Just in case Mojang refers you to Xbox Support, you may contact them through this link:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

No, for some reason Minecraft.net does not show the purchased Minecraft Bedrock Windows 10 Edition. I did not run minecraft through the launcher, I downloaded it from the Microsoft store and just opened it without using the launcher.

Hello,

Thank you for posting in Microsoft Community.

We appreciate your time reaching out to us and your interest in modded Minecraft, we do not officially support the use of third-party launchers such as the Technic launcher. We recommend that you only use officially supported methods for modifying Minecraft, such as the Minecraft Marketplace or official Minecraft mods. Using third-party launchers can potentially cause compatibility issues and may not be secure. If you have any further questions or concerns, please reach out to Minecraft Support using this link: Submit a request – Home (minecraft.net).

Sincerely,



Microsoft Community Moderator

How do minecraft.net and launcher have anything similar? What I said is, I can't get access to the minecraft.net page as it says I haven't bought Minecraft even though I have and my Minecraft launcher has everything ok, except for the part that I can't login into my Mojang account because I think it was deleted

Hi there! This is Virginia O.

I understand that you are experiencing issues with Minecraft launcher shows no connection to the Internet.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

First is to verify your account owns minecraft. Please make sure that you are signed into the Microsoft account you used to purchase Minecraft. You can check your purchase history on the Microsoft Account Services page: https://account.microsoft.com/services to verify that the game is listed.

Once verified that you owned the game, please restart your modem/router in order for the device network to refresh.

And then sign out and sign in. Kindly sign out of your Microsoft account in the Minecraft launcher.

Close the launcher completely.

Sign back in with your Microsoft account and check if the game is recognized.

Next is clear your Minecraft launcher cache because this can help resolve any corrupted files that might be causing the issue.

Then uninstall the Minecraft launcher and reinstall it from the official Minecraft website. This will help resolve issues with the launcher.

I hope that this will help you have a working Minecraft Launcher.

Thank you for your cooperation.