Minecraft purchase not appearing

Discus and support Minecraft purchase not appearing in XBoX Games and Apps to solve the problem; I recently just purchased Minecraft and it's not appearing as purchased on my account. I checked the card I payed with and it says I paid for it. I've... Discussion in 'XBoX Games and Apps' started by Jayleen H, Oct 15, 2023.

  1. Jayleen H
    Jayleen H Guest

    Minecraft purchase not appearing


    I recently just purchased Minecraft and it's not appearing as purchased on my account. I checked the card I payed with and it says I paid for it. I've tried signing out and back in and it's still not appearing, I even tried restarting my pc and nothing. I don't know what to do when I already purchased it.

    :)
     
    Jayleen H, Oct 15, 2023
    #1
  2. Jayleen H Win User

    Minecraft purchase not appearing

    Hello! Yes I have checked the Microsoft accounts I know of and checked my order history and still have nothing. Will I be able to get a refund on my purchase in order to pay for it again after?
  3. Vardagul Win User

    Minecraft purchase not appearing

    Hi Jayleen! My name is Darhlene and I’m here to assist you.

    I would like to clarify, did you check your known Microsoft accounts at https://account.microsoft.com/ and then 'Payment & billing' under the Order History? Just in case your purchase is there.

    Also, were you able to check your friends or family's Microsoft account's Order History? It might be possible that your payment card is associated with one of their accounts.

    Kind Regards,
    Darhlene
  4. Francia J. Win User

    Minecraft purchase not appearing

    Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    It may mean that it's under a different Microsoft account of yours, Annabel48. Kindly check all Microsoft accounts that you own. We need to locate the order transaction for the game.
  5. Vardagul Win User

    Minecraft purchase not appearing

    Thanks for your response. Since you were not able to see the Order History for your purchase. I highly recommend contacting your financial institution regarding this transaction. You need to ask them if the transaction went through and if it did, ask them if they can provide you with an order number to request a refund.

    For additional information please refer to this link:

    https://support.xbox.com/en-AU/help/subscriptions-billing/buy-games-apps/why-dont-i-see-my-purchase

    Kind Regards,
    Darhlene
  6. David Biehl Win User

    minecraft iOS purchases missing.

    thats the first place i looked, but only my xbox purchases appear there. none of the minecraft purchases appear. maybe because we paid with itunes?
Thema:

Minecraft purchase not appearing

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