Minecraft probleem platformoverschrijdende vrienden[Translation-Minecraft problem...

Hi,

I’m sorry to bother you again

but i’ve watched the video and it still doesn’t work.

I do exactly the same thing but still I get something else. I saw in the comments that there were other people with this problem.

Hi Gwen,

Thanks for coming to the forums with your issue. Sounds like the cross play is not enabled in settings, were you able to look at the
privacy and online settings? We will give you the
steps to change the exact ones for the cross platform use.

1. You will go to the Xbox websiteand sign in.
   
   
   
2. Click on privacy settings.
   
   
   
3. Once in settings, under the picture see Privacy, Xbox One/Windows 10 online safety. Select the Xbox one/Windows 10 online safety.
   
   
   
4. You will see you gamertag you are looking for one setting:
   
   
   
5. The two you want to make sure say allow and everybody are:
   
   1. "you can play with people outside of Xbox live" set to allow
      
      
      
   2. Now click on privacy you are looking for one setting:
      
      "you can communicate outside of Xbox live with voice and text" set to allow
      
      
      

Hope this helps.

Brad

hi,

is this the right one? (See picture) because when I click on privacy settings, I only get this. And I can’t change the settings. I don’t know if I do right.

I’m sorry the picture is in dutch, I can’t change it .

Hi Gwen,

No worries, no problem at all, I’m happy to help

What are you directed to exactly after following these steps?

If you’re having problems doing this on PC, try another device - phone or tablet maybe.

You should be able to access your account privacy settings this way. As far as I know, there’s no other way to change your account privacy settings using a PC, and to be able to play with friends online you need to adjust these settings.

If you’re still unable to access the right page and adjust these settings after following the steps, contact support. You will be able to speak to someone who can take a closer
look into your account and sort this out for you.

I appreciate your patience with this, I understand this may be frustrating.

Let us know how this goes😊

Hey Gwen,

Apoligies that didn’t work. You should be directed to the right page after following the steps above.

Here is a youtube video explaining this and going through the steps:

https://youtu.be/zHyFNEsfMNg

I hope this makes sense and all gets sorted for you.

Feel free to come back to the forums, with any questions, we’re here to help 😊

Hi,

I’ve already done that, but when click on the privacy and online safety I get the same page as on the picture.

And I have no idea of I do anything wrong becaude I follow all the instructions.